Senior Vice President, MAS Client Services

Required Skills & Experience





10+ years of client service within Investment Operations

Managed Account Solutions experience.

Management experience

Strong client service leadership background.

Experience managing large institutional client relationships.

Ability to confidently lead executive-level client discussions.

Track record of operational transformation and team development.





Job Description





We are hiring three SVP-level leaders to help elevate one of our financial services customers as it continues integrating and scaling their platform. The team is transitioning from a largely operational support model to a more strategic, client-centric service organization. These leaders will serve as both operational executives and client-facing relationship leaders.





Key Responsibilities

Act as player/coaches, leading teams while remaining actively engaged with clients.

Serve as executive point of contact for assigned clients.

Build trusted relationships with senior client stakeholders, including C-suite executives.

Oversee KPIs and overall service delivery performance.

Manage business-as-usual (BAU) processing and adherence to SLAs.

Lead and mentor Service Directors who manage day-to-day client relationships.

Evaluate existing processes and recommend operational improvements.

Provide strategic thought leadership to enhance service offerings and client experience.

Manage teams ranging from approximately 5-8 direct and indirect reports.