Field Services Technician II
Arkhya Tech. Inc. · Irvine, CA
CONTRACT
Posted Sep 7, 2026
Job Description
Location: Duarte, CA OR Irvine CA
Duration: 12+ Months
Job Responsibilities for Field Services Technician II
Core responsibilities:
• Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
• Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
• Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
• Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
• Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
Level expectations:
• Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.
Skills/Experience:
• Systems analysis, ITSM, endpoint management, requirements gathering, documentation, customer service, analytical problem solving, and Windows/Microsoft endpoint technologies
Duration: 12+ Months
Job Responsibilities for Field Services Technician II
Core responsibilities:
• Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
• Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
• Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
• Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
• Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
Level expectations:
• Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.
Skills/Experience:
• Systems analysis, ITSM, endpoint management, requirements gathering, documentation, customer service, analytical problem solving, and Windows/Microsoft endpoint technologies
Additional Details
- City
- Irvine
- State
- California
- Country
- US
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