Field Services Technician - Duarte, CA / Irvine, CA
Arkhya Tech. Inc. · Irvine, CA
CONTRACT
Posted Sep 7, 2026
Job Description
Key Responsibilities:
- Troubleshoot incidents, requests, endpoint issues, and identify root causes.
- Support Windows/Microsoft endpoints, device configuration, software packaging, imaging, access workflows, and device lifecycle.
- Create and maintain SOPs, runbooks, test scenarios, requirements, and technical documentation.
- Work with Desktop Engineering, Security, Identity, Applications, and Field Services teams.
- Analyze ticket/device trends and recommend improvements.
- Resolve routine/low-complexity issues, document resolutions, and escalate complex issues with detailed troubleshooting.
Required Skills:
- Windows / Microsoft Endpoint Technologies
- Endpoint Management
- ITSM / Incident Management
- Systems Analysis & Troubleshooting
- Requirements Gathering & Documentation
- Customer Service
- Strong Analytical & Problem-Solving Skills
- Cross-functional collaboration
- Troubleshoot incidents, requests, endpoint issues, and identify root causes.
- Support Windows/Microsoft endpoints, device configuration, software packaging, imaging, access workflows, and device lifecycle.
- Create and maintain SOPs, runbooks, test scenarios, requirements, and technical documentation.
- Work with Desktop Engineering, Security, Identity, Applications, and Field Services teams.
- Analyze ticket/device trends and recommend improvements.
- Resolve routine/low-complexity issues, document resolutions, and escalate complex issues with detailed troubleshooting.
Required Skills:
- Windows / Microsoft Endpoint Technologies
- Endpoint Management
- ITSM / Incident Management
- Systems Analysis & Troubleshooting
- Requirements Gathering & Documentation
- Customer Service
- Strong Analytical & Problem-Solving Skills
- Cross-functional collaboration
Additional Details
- City
- Irvine
- State
- California
- Country
- US
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