Senior Manager (Process Mapping & Improvement,Stakeholder Partnerships), SGH ONE

As a senior manager, your job responsibilities include:

* **Strategic Process Optimization**: Lead comprehensive mapping and improvement of patient experience processes across the organisation to identify transformation opportunities and develop strategic roadmaps that enhance patient satisfaction.

* **Senior Stakeholder Partnership Development**: Establish and maintain strategic partnerships with senior leadership, clinical directors, and external healthcare partners to secure commitment and ensure alignment of patient experience initiatives with broader organisational objectives.

* **Organisational Change Management**: Direct change management efforts across departments through readiness assessments, communication strategies, and implementation guidance to ensure successful adoption of new processes and sustainable improvement outcomes.

* **Programme and Performance Oversight**: Manage programme budgets, oversee resource allocation strategies, and establish comprehensive performance measurement frameworks with KPIs and dashboards to track transformation impact and ensure return on investment.

* **Performance Management and Metrics Development**: Lead the development of patient experience KPIs, dashboards, and baseline data processes to enable real‑time performance monitoring and accurate measurement of transformation outcomes and organisational benchmarks.

Requirements:

* Bachelor's degree in Healthcare Administration, Business Administration, Organizational Development, Public Health, Management, or related field.

* 8-10 years of progressive experience in healthcare operations, strategic planning, process improvement, change management, or organizational transformation, with demonstrated leadership in healthcare settings preferred

* Proven experience in stakeholder engagement and partnership management at senior organizational levels, including clinical directors and department heads

* Knowledge of process mapping methodologies, quality improvement frameworks (Lean, Six Sigma), and change management approaches including ADKAR and Kotter's 8-Step Process

* Experience in strategic planning, performance measurement, and KPI development with demonstrated ability to translate data into strategic recommendations

* Proficiency with data analysis and visualization tools including Excel, Power BI, Tableau, and project management software

* Experience in budget management, resource allocation, and programme oversight within healthcare or similar complex organizational environments