Senior/ Assistant Manager/ Senior Executive, Patient Liaison Service

You will provide support in providing a seamless, high level of service to patients seeking medical services and treatment in the hospital.

The job duties include but is not limited to the following:

* Manage the front desk to ensure professional and efficient service delivery are rendered

* Liaise with overseas referral operations and direct patients to facilitate smooth referral of patients to SGH for medical treatment

* Process insurance requests and handle related queries

* Partner with various stakeholders (including, clinicians, nurses, embassy, patients, next-of-kin, etc) to facilitate new foreign patients' visit in SGH

* Manage resource (including office supplies, equipment, funds)

* Coordinate workplace audit and participate in quality improvement projects

**Job Requirement**

* Degree with at least 1 years of experience in hospitality or related industry preferred

* Ability to communicate effectively in Bahasa Indonesia (spoken and/or written) to support interactions with Indonesian-speaking patients and stakeholders

* Strong interpersonal skills with initiative, pleasant disposition and ability to work independently. Must be able to work well and interact with people at all levels

* Good analytical, organisational and communication (both verbal and written) skills, good time management skills with the ability to multi-task