Operations Program Manager

We are seeking a strategic, hands-on Transformation Leader to help build an AI-enabled, integrated, and agency-light creative and content operating model. The role will focus on creative workflow transformation, selective in-housing, marketer self-service, DAM, AI/Adobe capabilities, agency optimization, and measurable value realization.





Key Responsibilities


- Assess current creative, production, post-production, and asset-management workflows.
- Design future-state operating models, workflows, governance, roles, and work-allocation strategies.
- Evaluate in-house, agency, hybrid, and self-service delivery models.
- Identify opportunities for automation, AI, standardization, and in-housing.
- Develop pilots and roadmaps with measurable quality, speed, capacity, cost, and adoption targets.
- Partner with Adobe, Product, Technology, Finance, Sourcing, Legal, Risk, and Creative teams.
- Evaluate capabilities across Creative Cloud, Firefly, GenStudio, Frame.io, AEM Assets, and Workfront.
- Establish workflow, DAM, metadata, taxonomy, governance, and approval requirements.
- Build business cases, cost models, scenario analyses, and value-realization frameworks.
- Analyze agency scopes, staffing models, rate cards, contracts, and production costs.
- Lead change management, stakeholder alignment, training, and adoption.
- Develop executive recommendations, roadmaps, milestones, and decision frameworks.






Required Qualifications


- Significant enterprise transformation or operating-model redesign experience.
- Background in creative operations, marketing operations, in-house agencies, creative production, content supply chain, or agency transformation.
- Knowledge of end-to-end creative workflows from briefing through delivery and reuse.
- Experience taking initiatives from current-state assessment through implementation and operational handoff.
- Practical knowledge of generative AI and automation in creative/marketing environments.
- Experience evaluating technology against business and workflow requirements.
- Strong business-case, financial modeling, and value-realization experience.
- Ability to evaluate agency scopes, staffing, rate cards, and production costs.
- Strong executive communication, facilitation, and cross-functional leadership skills.
- Advanced PowerPoint and Excel skills.






Preferred


- Adobe Creative Cloud, Firefly, GenStudio, Frame.io, AEM Assets, or Workfront.
- Enterprise creative technology transformation.
- In-house agency/internal creative studio development.
- Agency-side creative operations or production transformation.
- DAM, metadata, taxonomy, rights, and asset governance.
- Photography, video, social, motion, versioning, or content adaptation workflows.
- Marketer self-service or template governance.
- Regulated-industry experience.
- Supplier strategy, sourcing, contract restructuring, or agency optimization.






The pay range for this position is 67 to 72/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.