Patient Order Management Associate

The Patient Order Management Associate is responsible for reviewing medical records and determining if they meet payer policy guidelines.





Responsibilities


- Ensure timely processing of orders.
- Review clinician documentation for specific criteria to satisfy payer medical policy requirements.
- Build strong relationship within accounts (clinicians and clinic staff) to retrieve documentation necessary to submit a claim to patient’s insurance.
- Update and maintain patient information and database records thoroughly and accurately.
- Serve as an expeditor/liaison between organization, clinicians, healthcare teams, and patients to obtain all necessary paperwork to drive order to shipment.
- Participate in ongoing team trainings.
- Maintain department service levels including turnaround time.
- Maintain payer portal registration.






Preferred Qualifications


- Previous experience in working with patients, clinicians, and payers.
- Previous experience working with Filemaker or Salesforce
- Previous medical device (outpatient DME), insurance, revenue cycle management, reimbursement, or customer service experience.






This position is primarily remote but does require employees to be able to work onsite in Minneapolis 1-2 times a month.





The pay for this position is $22.00/hour. Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.