Support Associate - Scheduler

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Scheduler!

The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.

Upon completion of training this position is eligible to work from home coming into the office as needed.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight hour shifts

No evenings, weekends or holidays!

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits

• Company holidays and a flexible holiday!

• Generous Paid Time Off (PTO) Package

• Additional accrual increase after 1 year of service with Dayton Physicians!

• 401K

• Scrub Allotment

• Yearly Bonus Program

• Dayton Physicians Network as an Independent Practice lt;--- Watch video here!

DPN Core Value Expectations:

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do

• ACCOUNTABILITY: we hold ourselves accountable for our actions

• RESPECT: we show respect for others

• EXCELLENCE with Innovation: we strive for excellence in all we do

• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!

• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.

• Give full attention. Turn away from the computer screen and face the person you are conversing with.

• Explain any potential delays in service and provide frequent updates.

• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Schedules appointments and answers patient inquiries regarding appointment schedules;

• For RO specific role: processes physician orders for imaging, labs, and other follow-ups;

• Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date;

• Contacts patients to clarify, reschedule and resolve issues surrounding appointment times;

• Notifies Physician as necessary regarding their schedule;

• Completes patient forms, such as insurance or leave certifications and forwards to physician for signature;

• Obtains, verifies and updates patient demographic information;

• Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested;

• Assists other office support positions as needed or requested;

• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;

• Other duties as assigned.

Required Education and/ or Experience:

High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis, 2-3 years’ experience is preferred.

General Skill Requirements:

• Excellent oral and written communication

• Working knowledge of Microsoft Office, including Word, Excel and Outlook.

• Experience working with a Practice Management system.

• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.