Service Advocate - Operations

This is a Fully Remote Job
About Our Client:
The organization operates in the healthcare industry, focusing on improving health outcomes for individuals, families, and communities. It addresses challenges in healthcare accessibility and patient engagement by providing coordinated health advocacy and support services designed to simplify health care experiences.
About the Opportunity:
The SERVICE ADVOCATE - OPERATIONS plays a crucial role in promoting healthy behaviors among Medicare members through telephonic outreach. This position is responsible for guiding members to complete health screenings and access important health services, contributing directly to improved health outcomes and the organization's quality metrics.
Responsibilities:
Conduct inbound and outbound calls to members and providers to facilitate healthcare visits, screenings, vaccinations, and medication refills.
Identify and overcome barriers to members' health.
Deliver professional and empathetic member experiences.
Educate members to support informed health decisions.
Document member interactions accurately in health records.
Requirements:
2+ years of call center or outreach experience involving members or consumers.
3+ years of experience in a healthcare setting.
Familiarity with HEDIS screening measures.
Experience in behavior change.
High school diploma or G.E.D.
Preferred Qualifications:
Bilingual or multilingual candidates preferred.
Reliable high-speed internet (minimum 50mbps) and suitable remote workspace.
Hard wired internet connection required.
Medical certification (e.g., CNA, medical assistant).
Proficiency with Windows, web-based applications, and digital communication tools.
Strong communication, active listening, and interpersonal skills.
High computer literacy with troubleshooting ability.
Pay Range and Compensation Package:
The typical pay range for this role is $17.00 - $34.15 per hour.
The actual base salary offer will depend on experience, education, geography, and other relevant factors.
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement savings options
Paid time off
Wellness programs
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.