Remote Outbound Call Center Agent (Medical Records- NO SALES)

ARE YOU EXPERIENCED WITH OUTBOUND CALLS, COLLECTIONS, OR SALES ENVIRONMENT AND LOOKING FOR SOMETHING DIFFERENT???





THIS MAY BE WHAT YOU ARE LOOKING FOR!!!!!!!!!!!









Location: Remote (Must reside in the Houston or Dallas, TX area)

Pay: $16.00 per hour

Schedule: Full-Time Overtime opportunities may be available

Employment Type: Temporary-to-Hire

Education Required: High School Diploma or GED

Employment Verification Required:





Join a Team That Makes a Difference





Are you someone who enjoys staying organized, following processes, and achieving goals? We're seeking a Medical Records Retrieval Specialist to support healthcare operations by obtaining medical records from providers and facilities through high-volume outbound calling and account follow-up.

This is an excellent opportunity for individuals who are motivated by productivity, enjoy a fast-paced work environment, and are looking for a long-term career opportunity with potential for permanent hire.





Why Join Us?


- Work from the comfort of your home
- Competitive hourly pay at $16.00 per hour
- Full-time schedule with potential overtime opportunities
- Temp-to-hire opportunity with potential for long-term career growth
- Supportive team environment and comprehensive training






Responsibilities:


- Make a high volume of outbound calls to medical offices, hospitals, and healthcare providers
- Request and follow up on medical record and chart retrieval requests
- Establish professional relationships with provider offices to facilitate timely record collection
- Track account progress and document all interactions accurately
- Manage a queue of outstanding requests and prioritize follow-up activities
- Meet daily, weekly, and monthly production and quality metrics
- Work efficiently in a repetitive, process-driven environment
- Identify and resolve barriers that may delay record retrieval
- Communicate professionally with internal teams regarding account status






Minimum Qualifications


- High School Diploma or GED required
- Must reside in the Houston or Dallas metropolitan area
- Previous customer service, collections, call center, medical records, healthcare administration, or outbound calling experience preferred
- Ability to work a full-time schedule
- Reliable internet connection and dedicated workspace for remote work
- Are comfortable spending the majority of their workday on the computer or computer phone
- Thrive in a production-driven environment with measurable goals
- Have strong persistence and follow-through skills
- Can effectively manage repetitive tasks while maintaining accuracy
- Possess excellent verbal and written communication skills
- Have strong attention to detail and organizational abilities
- Are dependable, self-motivated, and able to work independently from home
- Are comfortable navigating multiple computer applications and systems simultaneously