Patient Services Representative – Oncology

• Serve as the primary point of contact between patients and physician practices

• Greet patients and community members respectfully and provide excellent customer service

• Answer, route, and manage internal and external calls

• Schedule, reschedule, and cancel patient appointments and services

• Enter patient scheduling information accurately into the computer system

• Process patients upon arrival for appointments

• Troubleshoot and resolve problems promptly to maintain patient flow

• Inform the supervisor of department and patient issues

• Process admission paperwork and verify demographic and insurance information

• Correct registration errors and record lobby wait-time indicators

• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer

• Perform charge entry for external services as needed

• Schedule referrals and follow-up appointments

• Assist patients with online scheduling and MyChart

• Obtain and track referrals for follow-up services

• Obtain authorizations and pre-certifications for applicable procedures

• Pull, file, maintain, and route patient charts according to office policy

• Verify prescription benefits in the electronic health record

• Refer patients to financial counselors and complete accounts in revenue cycle software

• Report to the Practice Manager/Supervisor

• Provide occasional coverage at other physician practice locations as needed

Requirements

• High School Diploma or GED (required)

• Prior experience in patient registration/healthcare (preferred)

• Basic knowledge of Microsoft Office products

• Typing and computer skills, including 40+ WPM typing skills

• Basic math skills

• Knowledge of medical terminology and ICD-9 coding (preferred)

• Excellent communication and interpersonal skills

• Ability to engage with staff and patients in a professional manner

• Problem solving skills

• Ability to exercise universal precautions and use personal protective equipment and devices

• Required to travel occasionally to off-site physician practice locations for team coverage

• Ability to meet the listed physical requirements, including manual dexterity, repetitive arm/hand movements, and hearing alarms/telephone/audio recordings

Core Competencies

Demonstrates expertise in patient registration and scheduling, ensuring accurate data entry and effective communication with patients and healthcare staff. Proficient in managing patient flow and resolving issues to enhance the patient experience.

Highest-signal resume keywords

• Patient Registration Experience

• Medical Terminology Knowledge

• ICD-9 Coding Familiarity

• Microsoft Office Proficiency

• Excellent Communication Skills

Hard Skills

• Patient Scheduling

• Data Entry

• Charge Entry

• Payment Processing

• Basic Math Skills

• Typing Skills (40+ WPM)

• Referral Management

• Insurance Verification

• Problem Solving

• Universal Precautions

Soft Skills

• Interpersonal Skills

• Professional Engagement

• Customer Service

Certifications & Qualifications

• High School Diploma

• GED

Industry Keywords

• Healthcare

• Patient Flow

• Admission Paperwork

• Demographic Verification

• Financial Counseling

Tools & Technologies

• Electronic Health Record

• Revenue Cycle Software

• MyChart