Patient Service Specialist

Cleveland Clinic Lakewood Family Health Center is happy to bring a new generation of healthcare to Lakewood. Our focus is on providing top-quality care, outstanding service, strong educational programs and community investment. Cleveland Clinic provides a dynamic and technologically advanced environment that allows you to discover, learn and grow.



Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.



A caregiver in this position works 3rd shift from 10:30pm to 7:00am including every other weekend and holiday on rotation. Training for the first 45 days would be 1st or 2nd shift before moving to the 3rd shift schedule.




A caregiver who excels in this role will:




- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

- Investigate, triage and resolve patient issues using the established HEART model.

- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.





Minimum qualifications for the ideal future caregiver include:




- High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service

- OR Associate’s Degree and 1 year of experience
- OR Bachelor’s Degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays





Preferred qualifications for the ideal future caregiver include:




- Knowledge of medical terminology
- Demonstrable personal computer keyboard skills





Physical Requirements:





- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.

- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.





Personal Protective Equipment:





- Follows standard precautions using personal protective equipment as required.





Pay Range



Minimum hourly: $15.75



Maximum hourly: $21.65



The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).