Membership Specialist

Contract Membership Specialist (Pharmaceuticals)

3 Days onsite





Join a leading pharmaceutical organisation supporting commercial contracting and membership operations across GPOs, IDNs, Specialty Pharmacies and distributor partners.

This role is responsible for managing contract membership administration, validating customer eligibility, supporting membership onboarding activities and maintaining customer data accuracy across commercial contracting systems.





Key Responsibilities


- Manage GPO, IDN and Specialty Pharmacy membership additions, removals and eligibility validation.
- Support customer onboarding and contract participation requests.
- Maintain customer attributes including Class of Trade (COT), DEA and HIN identifiers.
- Coordinate distributor membership communications and EDI membership transmissions.
- Investigate membership disconnects, pricing discrepancies and credit/rebill activities.
- Utilise Model N to review contract compliance, membership activity and customer participation.
- Ensure membership data aligns with approved contract terms and business requirements.






Requirements


- Direct experience using Model N for contract and membership management.
- Experience managing GPO, IDN and Specialty Pharmacy contract memberships.
- Strong understanding of pharmaceutical commercial contracting and customer eligibility validation.
- Knowledge of distributor operations, chargebacks, pricing and membership processes.
- Advanced Excel skills, including Pivot Tables, VLOOKUPs/XLOOKUPs and complex formulas.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities independently while maintaining high levels of accuracy.
- Excellent communication and customer service skills.






Ideal Background





Candidates will typically come from:


- Market Access Operations
- Contract Operations
- Pricing & Contract Administration
- Gross-to-Net Operations
- Membership Administration
- Channel Contracting Operations






Please note: This is not a traditional Data Analyst position. Candidates must have hands-on experience supporting pharmaceutical commercial contracting and membership administration. Strong preference will be given to individuals with direct Model N experience and expertise managing GPO, IDN and Specialty Pharmacy contract memberships.