IT SUPPORT/HELP DESK TECH II
University of Utah · Salt Lake City, UT
FULL-TIME
Posted Sep 9, 2026
Job Description
Job Summary
IT Support / Help Desk Technician II
University Information Technology (UIT) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's
Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to
arts and museum venues and a member of the BIG-12 Conference.
Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from
biking to hiking to fishing abound. Salt Lake City is home to the
Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
IT Support / Help Desk Technician II
The IT Support/Help Desk Technician II provides advanced technical support for university users (guests, students, faculty, staff, and affiliates) with hardware, software, account, security, and network-related issues. This role handles escalated and complex incidents, while also supporting front-line operations as needed to ensure timely and effective service delivery.
The position is responsible for diagnosing and resolving issues using established troubleshooting practices and knowledge management resources, with a strong emphasis on improving and expanding documentation. This includes creating, maintaining, and refining knowledge base articles, standard operating procedures, and self-service tools to enhance support efficiency and consistency.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Job Code: S34132Grade: S15
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
Preferences
Special Instructions
Requisition Number: PRN46155B
Full Time or Part Time? Full Time
Work Schedule Summary: 9 a.m. – 6 p.m., Monday – Friday
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $21.00/hour
Close Date: 09/15/2026
Open Until Filled
To apply, visit https://utah.peopleadmin.com/postings/209001
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
je-aadea8515d314d5797053c56bbe9fb19
IT Support / Help Desk Technician II
University Information Technology (UIT) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's
Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to
arts and museum venues and a member of the BIG-12 Conference.
Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from
biking to hiking to fishing abound. Salt Lake City is home to the
Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
IT Support / Help Desk Technician II
The IT Support/Help Desk Technician II provides advanced technical support for university users (guests, students, faculty, staff, and affiliates) with hardware, software, account, security, and network-related issues. This role handles escalated and complex incidents, while also supporting front-line operations as needed to ensure timely and effective service delivery.
The position is responsible for diagnosing and resolving issues using established troubleshooting practices and knowledge management resources, with a strong emphasis on improving and expanding documentation. This includes creating, maintaining, and refining knowledge base articles, standard operating procedures, and self-service tools to enhance support efficiency and consistency.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Job Code: S34132Grade: S15
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
Preferences
Special Instructions
Requisition Number: PRN46155B
Full Time or Part Time? Full Time
Work Schedule Summary: 9 a.m. – 6 p.m., Monday – Friday
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $21.00/hour
Close Date: 09/15/2026
Open Until Filled
To apply, visit https://utah.peopleadmin.com/postings/209001
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
je-aadea8515d314d5797053c56bbe9fb19
Additional Details
- City
- Salt Lake City
- State
- Utah
- Country
- US
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