Distribution Digital Support Specialist
The Canada Life Assurance Company · Anywhere
Visit company website
FULL-TIME
Remote
Posted Aug 9, 2026
Job Description
About the position
In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system. This is a one year contract position.
Responsibilities
• Becoming a subject matter expert in our Canada Life tailored Salesforce
• Keeping up with changes and enhancements in Salesforce
• Able to use critical thinking to identify the needs of our users
• Performing trouble shooting, problem solving, and training
• Recognize trends, monitor, and execute requests and track data
• Use and maintain appropriate procedures and documentation
• Providing exceptional customer service over the phone and via email
• Demonstrate clear and concise communication skills and exceptional customer service
• Capturing call/email details into a ticket tracking system
Requirements
• A great listener, who is comfortable providing support to a wide range of users
• Demonstrated analytical and issue resolution skills
• Planning and organization skills
• Excellent communicator, both verbally and written
• Thrives in a fast paced, changing environment
• Positive, can do attitude
• Self-motivated, takes initiative
• Enjoy a strong team-focused working environment
• Demonstrated ability to work within tight deadlines while staying calm, cool and collected
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Bilingual required (French and English)
Nice-to-haves
• Service Desk or Help Desk experience will be considered an asset
• Experienced in training on technological procedures and practices is an asset
• Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
Benefits
• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to \$2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a \$5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system. This is a one year contract position.
Responsibilities
• Becoming a subject matter expert in our Canada Life tailored Salesforce
• Keeping up with changes and enhancements in Salesforce
• Able to use critical thinking to identify the needs of our users
• Performing trouble shooting, problem solving, and training
• Recognize trends, monitor, and execute requests and track data
• Use and maintain appropriate procedures and documentation
• Providing exceptional customer service over the phone and via email
• Demonstrate clear and concise communication skills and exceptional customer service
• Capturing call/email details into a ticket tracking system
Requirements
• A great listener, who is comfortable providing support to a wide range of users
• Demonstrated analytical and issue resolution skills
• Planning and organization skills
• Excellent communicator, both verbally and written
• Thrives in a fast paced, changing environment
• Positive, can do attitude
• Self-motivated, takes initiative
• Enjoy a strong team-focused working environment
• Demonstrated ability to work within tight deadlines while staying calm, cool and collected
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Bilingual required (French and English)
Nice-to-haves
• Service Desk or Help Desk experience will be considered an asset
• Experienced in training on technological procedures and practices is an asset
• Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
Benefits
• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to \$2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a \$5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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