Clinical Administrative Assistant II - Head & Neck

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.



Cleveland Clinic's Head & Neck Institute is one of the most distinguished otolaryngology medical centers in the country. The multi-specialty institute is made up of more than 40 staff physicians practicing several highly specialized tertiary care services including Hearing and Speech, Head and Neck Surgery, Laryngotracheal Reconstruction, Nasal and Sinus Disorders, Otology-Neurotology, Pediatric Otolaryngology and Vestibular and Balance Disorders.



A caregiver in this position works8:00am to 5:00pm.



A caregiver who excels in this role will:

Patient Facing


- Manage incoming correspondence for disbursement to theappropriate practice.



- Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.



- Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.



- Effectively document and convey patient matters toappropriate medicalprofessionals andinitiatependingorderand labs, etc.



- Manage physician clinic schedules, including slot management and reconciling scheduling errors.



- Collect insurance information,forwardit to Patient Financial Advisors and follow-up asrequired.



- Assistpatients with check-in for virtual appointments.



- Initiate patient referral processes and monitor referrals for empaneled patients.



- Assistwith messages and inbound calls.



- Other duties as assigned.


Administrative


- Respond to provider's emails and manage staff out-of-office arrangements.



- Respond to referral emails



- Schedule meetings, manage travel and reimbursement processes, andassistwith recertification/licensing renewal.



- Offer ITassistance.



- Arrange and execute all department events and manage incoming mail.



- Take and transcribe meeting minutes.



- Other duties as assigned.




Minimum qualifications for the ideal future caregiver include:


- High School Diploma or GED



- 3 years ofadministrative assistant experience in a professional setting



- ORAssociate Degree or Bachelor'sDegree may substitute two years of experience



- Experience with Electronic Medical Records



- Must complete EPIC training during first year



- Experience using Microsoft Office Suite products (Outlook, Word,Excelor Power Point)



- *Experience may be assessed with an on-line Skills Assessment




Preferred qualifications for the ideal future caregiver include:


- Associate's Degree



- Healthcare experience



- Typingproficiencywith accuracy




Physical Requirements:


- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to travel throughout the hospital system
- Ability to communicate and exchange accurate information
- In some locations, the ability to move up to 20 pounds




Personal Protective Equipment:


- Follows standard precautions using personal protective.





Pay Range



Minimum hourly: $16.47



Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).