Certified Medical Assistant / Client Service Representative II | Oncology at Pavilion | Day Shift | Full-time

Overview

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Qualifications

• Must have completed High School Diploma or GED
• Must be a graduate of an approved Medical Assistant program.
• ICD-9 and CPT coding, completion of a standard terminology course is helpful, but not required.

Required Licensure/Certifications

• Must have active Medical Assistant certification or be a graduate of an approved Medical Assistant program and obtain a Medical Assistant certification within six (6) months of the date of hire or transfer into the position.
• Current BLS certification from the American Heart Association

Required Skills

• Excellent decision-making skills and initiative
• Very detail-oriented
• Excellent verbal communication skills in the English language
• Basic arithmetic skills necessary for cashiering
• Data entry experience
• Ability to prioritize tasks and organize workflow
• Ability to handle stressful situations in a professional, customer-service-oriented manner
• Ability to communicate both orally and in writing
• Ability to prioritize work and handle multiple tasks
• Knowledge of ambulatory health care or related health care fields
• Skilled in conflict resolution

Preferred Experience

• Two to four (2–4) years of clerical/customer service experience, preferably in a health care-related industry
• One (1) year of experience with third-party payors
• Computer experience with inputting data and reviewing patient demographic information
• One (1) year of Medical Assistant experience