Technical Support Specialist

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. This role is for someone who likes troubleshooting, talking with end users, and helping businesses use technology to its full potential, not just "fix tickets."This position is 100% onsite at our Baton Rouge, LA office. Remote candidates will not be considered. In This Role, You WillRespond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi-Fi, and VLANs in client environments.Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets. Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect. Experience & Skillset RequirementsBackground experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.Extensive experience supporting:Microsoft 365 Administration (SharePoint, Teams, and related services)Windows Server AdministrationBasic networking concepts & troubleshootingPC hardware & software troubleshooting Supported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.Communicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately. At S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble. If you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.S1 Technology is committed to maintaining a safe, secure, and compliant workplace for our employees and the clients we serve. As a condition of employment, all offers are contingent upon the successful completion of the following, where applicable to the position:Background Check: Candidates may be required to pass a comprehensive background check, which may include criminal history, employment verification, education verification, and reference checks. Given our work supporting clients with cybersecurity and compliance requirements (including CMMC), certain roles may require enhanced screening consistent with personnel security standards.Drug Screening: S1 Technology maintains a drug-free workplace. Candidates for positions involving driving company or personal vehicles for business purposes, or accessing client sites and systems, may be required to pass a pre-employment drug screening.Employment Eligibility Verification (E-Verify): S1 Technology participates in E-Verify and will verify the identity and employment eligibility of all newly hired employees through this federal program.Motor Vehicle Record (MVR) Check: For roles requiring travel to client locations, a valid driver's license and acceptable driving record may also be required.All screenings will be conducted in accordance with applicable federal and Louisiana state law, including the Fair Credit Reporting Act (FCRA) where applicable. Candidates will receive appropriate disclosure and authorization forms prior to any background check being initiated, and will be notified of their rights under FCRA if adverse action is contemplated based on screening results.This notice does not constitute an offer or guarantee of employment. All offers of employment are contingent upon successful completion of the applicable pre-employment screenings described above.

Skills:

Background Investigation, Communication Skills, Customer Relations, Customer Support/Service, Driver's License, Fair Credit Reporting Act (FCRA), Federal Laws and Regulations, Firewalls, Hardware Administration, Help Desk, Identify Issues, Internet Security, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Server, Network Administration/Management, Network Switching, Problem Solving Skills, Reference Verification, Regulatory Compliance, Software Administration, State Laws and Regulations, Team Building, Technical Recruiting, Technical Support, Time Management, VLAN (Virtual Local Area Network), Wi-Fi, Willing to Travel



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S1 Technology LLC



Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, North Dakota, Idaho, Southern California, Michigan and New Jersey. With a breadth of services, multiple locations, and over 230 employees strong, Corporate Technologies is able to support their customers on a national level. It offers a wide range of IT solutions, including managed IT services, staffing services, storage and virtualization solutions, VoIP and PBX telephone systems, computer networking solutions, repair and warranty services, and systems integration and consulting. Corporate Technologies’ Technology Advantage® program provides a niche service for small and medium size businesses requiring IT support and services. In addition, Corporate Technologies’ data center and online backup services bring highly secured managed services to our customers throughout the United States, providing business continuance for companies that require 24x7 uptime. Corporate Technologies has leveraged its 29 years of industry experience to gain many valuable certifications with leading manufacturers of technology hardware and software. For additional information on Corporate Technologies visit
www.gocorptech.com or call 800-680-8415





Company Size:

100 to 499 employees



Industry:

Computer/IT Services



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Website:

http://www.gocorptech.com/