Technical Services Analyst

Technical Services Analyst - Information Technology Group (ITG)London: On-site role, a vailable to cover sites in and around Central London Full time, 37.5 hours per week, Monday-Friday PermanentCompetitive salaryWe're looking for a Technical Services Analyst to join ourteambased in London.HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our hospitals, clinics, outpatient centres, laboratories, and associated businesses. Within this, Technical Services Delivery plays a vital role in installing, maintaining, and supporting end-user devices across all sites, ensuring our colleagues have the reliable technology they need to deliver outstanding patient care.As a Technical Services Analyst, you'll provide 2nd line technical support across our estate, acting as a key escalation point for incidents while maintaining strong relationships with end users and third-party vendors. From diagnosing and resolving complex technical issues to coordinating timely responses and ensuring minimal disruption to services, your work will directly support clinicians and operational teams. This is a hands-on, varied role where you'll work with modern technologies across mobile devices, networks, and Microsoft platforms-offering an excellent opportunity to develop your technical expertise in a fast-paced healthcare environment.Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in IT, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you'll do:Provide 2nd line support to end users, managing and resolving incident ticketsCoordinate timely responses to incidents, ensuring clear updates and service restorationInvestigate root causes of technical issues and escalate where necessarySupport recovery activities following incident resolutionDocument, certify, and close incidents in line with agreed proceduresWhat you'll bring:Extensive experience in 2nd line IT support with strong communication skillsExperience supporting mobile devices, PCs, laptops, tablets, and networking technologies (LAN/WLAN/WiFi)Hands-on experience working with vendors to troubleshoot and resolve technical issuesStrong knowledge of iOS and Microsoft technologies, including Windows, O365, and Office SuitePractical experience supporting Microsoft environments (e.g., Windows OS, MS Server, SQL)Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Services Analyst you'll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:Unique and Indi