Switchboard Operator
Swansea Bay University Health Board · Abertawe, Cymru
FULL-TIME
Posted Sep 13, 2026
Job Description
Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
We are looking for additional switchboard staff to join our team in Swansea.
At the moment, we have an opening for three 37.5-hour per week roles.
Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needsof the serviceand be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
Main duties of the job
As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.
The ability to speak Welsh is essential for this post.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Details Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
130-EA037-0826-W-A
Job locations
Morriston Hospital/Singleton Hospital
Heol Maes Eglwys
Swansea
SA6 6NL
United Kingdom
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification Qualifications Essential
- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
Desirable
- NVQ or equivalent in Call Handling or Customer Services
Experience Essential
- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures
Desirable
- Hospital/Healthcare Environment and terminology
Skills/Abilities Essential
- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team
Person Specification Qualifications Essential
- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
Desirable
- NVQ or equivalent in Call Handling or Customer Services
Experience Essential
- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures
Desirable
- Hospital/Healthcare Environment and terminology
Skills/Abilities Essential
- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name
Swansea Bay University Health Board
Address
Morriston Hospital/Singleton Hospital
Heol Maes Eglwys
Swansea
SA6 6NL
United Kingdom
Employer's website
https://sbuhb.nhs.wales/ (Opens in a new tab)
Employer details Employer name
Swansea Bay University Health Board
Address
Morriston Hospital/Singleton Hospital
Heol Maes Eglwys
Swansea
SA6 6NL
United Kingdom
Employer's website
https://sbuhb.nhs.wales/ (Opens in a new tab)
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
We are looking for additional switchboard staff to join our team in Swansea.
At the moment, we have an opening for three 37.5-hour per week roles.
Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needsof the serviceand be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
Main duties of the job
As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.
The ability to speak Welsh is essential for this post.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Details Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
130-EA037-0826-W-A
Job locations
Morriston Hospital/Singleton Hospital
Heol Maes Eglwys
Swansea
SA6 6NL
United Kingdom
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification Qualifications Essential
- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
Desirable
- NVQ or equivalent in Call Handling or Customer Services
Experience Essential
- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures
Desirable
- Hospital/Healthcare Environment and terminology
Skills/Abilities Essential
- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team
Person Specification Qualifications Essential
- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
Desirable
- NVQ or equivalent in Call Handling or Customer Services
Experience Essential
- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures
Desirable
- Hospital/Healthcare Environment and terminology
Skills/Abilities Essential
- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name
Swansea Bay University Health Board
Address
Morriston Hospital/Singleton Hospital
Heol Maes Eglwys
Swansea
SA6 6NL
United Kingdom
Employer's website
https://sbuhb.nhs.wales/ (Opens in a new tab)
Employer details Employer name
Swansea Bay University Health Board
Address
Morriston Hospital/Singleton Hospital
Heol Maes Eglwys
Swansea
SA6 6NL
United Kingdom
Employer's website
https://sbuhb.nhs.wales/ (Opens in a new tab)
Additional Details
- City
- Abertawe
- State
- Cymru
- Country
- US
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