Senior Field Marketing Operations Manager

**Additional Information** **Job Number** 26148741

**Job Category** Sales \& Marketing

**Location** Ejercito Nacional No. 350 Suite 4C, Col. Polanco V Seccion Miguel Hidalgo CP, Mexico City MÉX 11560, Mexico VIEW ON MAP

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Field Marketing Senior Manager Operations** **JOB SUMMARY:** The**Field Marketing Senior Manager Operations** contributes to the success and strategic growth of the Field Marketing organization by supporting the daily operations including programs and processes that power CALA Field organization. The role focuses on enhancing efficiency and increasing effectiveness of the Field programs including the management of the Centers of Excellence to ensure superior levels of service and as a result, high levels of hotel satisfaction. Contributes to creation of processes and services that will allow the Field organization to deliver on their value proposition to drive incremental, profitable revenue to individual properties by leveraging cutting edge marketing technologies and trends.

CANDIDATE PROFILE

**Education And Experience**

* 4-year degree from an accredited University in Business Administration/Hospitality Management, Marketing or related field required.
* MBA or similar advanced degree preferred
* 6 years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
* 5 years managerial experience demonstrating progressive career growth and pattern of exceptional performance.
* Prior experience in the field of marketing or marketing services support, digital marketing or travel industry experience preferred
* Strong project management abilities as well as business development experience
* Broad marketing \& digital leadership experience in multiple environments preferred
* Must be fully proficient in written and spoken English and Spanish- required. Portuguese a plus.
* Leadership qualities are a must (self-starter)
* Must be a team player and collaborate well with multiple stakeholders
* Demonstrated ability to balance the interests and demands of multiple stakeholders
* Excellent interpersonal and presentations skills
* International working experience strongly preferred.

**CORE WORK ACTIVITIES** The following are specific responsibilities and contributions critical to the successful performance of the position:

* Build best-in-class Field capabilities and cultivating talent:
* Assist Director in establishing and monitoring scalable processes within the department that guarantee effectiveness and superior levels of service that translate into high levels of hotel satisfaction.
* Continue to evolve Field organization services by recommending enhancements that take into account stakeholder needs, market trends, key competitors and corporate direction to ensure Field Organization's value proposition continues to meet the business targets of the hotels.
* Participates in recruiting, develops onboarding material, and develops training plans that maximizes productivity and helps us deliver superior service to hotels.
* Drives Field systems:
* Leads the set up of Field budget planning tools and processes, hotel campaigns and billing system. Partners with Finance as needed.
* Ensures Field Deployment file base is up to date.
* Responsible for overall flow of invoices from MMs to finance to be paid in timely manner.
* Reporting CALA Field Dashboards./ Analytics
* Helps Director define reporting dashboard iterations containing key marketing to determine overall performance of the marketing team and marketing programs. Presents recommendations on areas for improvement and optimization. Partners with the Analytics team to evolve our reporting in order to continue delivering insightful performance reporting and analytics.
* Contributes to global marketing planning by providing insights on marketing communications, promotions/strategic alliances, Marriott Bonvoy, and incentive marketing to the global marketing organization
* Hotel Website \& Marriott Systems Escalation
* Escalates hotel website and Marriott systems issues to the appropriate corporate teams.
* Develops strong relationships with key corporate contacts and partners to support effective and timely resolution.
* Ensures appropriate follow-up and communication with stakeholders through issue resolution

MANAGEMENT COMPETENCIES

**Leadership**

* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**

* Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
* Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
* Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**

* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
* Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

**Generating Talent and Organizational Capability**

* Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
* Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

**Learning and Applying Professional Expertise**

* Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
* Business Acumen - Understands and utilizes business information to manage everyday operations.
* Technical Acumen -- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
* Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
* Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
* Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
* Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
* customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.

**Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.

* Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
* Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
* Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
* Writing - Communicates effectively in writing as appropriate for the needs of the audience.

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.