Remote Employee Support Specialist

Careerscape is recruiting on behalf of our client for an entry-level, remote Employee Support Specialist to join their growing People team. This is a great opportunity for someone early in their career who wants to build a foundation in HR operations, employee relations, and workplace support while working with a collaborative, fully distributed team.

Day to day, you will be the friendly first point of contact for employees who have questions about benefits, payroll, policies, or general workplace concerns, so a genuine desire to help people and a knack for staying organized will serve you well. This role suits someone who is patient, detail-oriented, and comfortable juggling multiple inquiries at once through email, chat, and phone, all while maintaining confidentiality and a calm, professional tone.

Responsibilities

- Respond to employee inquiries regarding benefits, payroll, and company policies via email, chat, and phone
- Maintain accurate employee records in the HRIS system
- Assist with new hire onboarding paperwork and orientation scheduling
- Track and route employee support tickets to the appropriate internal teams
- Help coordinate open enrollment and benefits communication
- Document recurring employee questions and suggest updates to FAQs and resources
- Support offboarding processes including exit paperwork and final documentation
- Escalate sensitive employee relations issues to senior HR staff as needed
- Assist with compliance recordkeeping and audit preparation
- Contribute to process improvement initiatives for the employee support function


Requirements

- High school diploma or equivalent required, associate or bachelor's degree preferred
- Strong written and verbal communication skills
- Ability to handle confidential information with discretion
- Comfortable using email, chat platforms, and video conferencing tools
- Basic proficiency with Microsoft Office or Google Workspace
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and priorities in a remote setting
- Customer service or administrative experience is a plus
- Reliable internet connection and a quiet home workspace


Benefits

- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling
- Home office stipend for remote equipment
- Paid training and onboarding program
- Career growth and internal promotion opportunities
- Employee assistance program
- Collaborative and supportive virtual team culture




Remote



Skills:

Administrative Skills, Communication Skills, Corporate Policies, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Employee Assistance Plan, Employee Benefits, Employee Orientation, Employee Relations, Frequently Asked Questions (FAQ), HRIS/HRMS, High School Diploma, Microsoft Office, Multitasking, Onboarding, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Record Keeping, Team Player, Training Program, Video Chat, Videoconferencing, Vision Plan, Workplace Issues, Writing Skills



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