Remote Clinical Support Representative - Dosimetrist

Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care.

Our software focuses on three key areas: Time savings through automation Increased quality care through advanced algorithms and workflows We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live. As a Clinical Support Representative, you are on the front lines of helping cancer clinics deliver safe, high-quality patient care.

You will partner closely with our Technical Support, Engineering, Clinical Success, Product, and Sales teams to troubleshoot clinical software issues and ensure our customers receive timely, meaningful support. This is a fast-paced, real-time support role where you will often be the first to encounter new clinical challenges. Your ability to think critically, stay composed under pressure, and proactively seek solutions directly impacts our customers’ workflows and, ultimately, patient outcomes.

Respond to customer inquiries via email, phone, and screen share regarding Radformation software Manage a high-volume case load (often 10–20 cases per day) while maintaining timely and meaningful customer communication Troubleshoot issues where solutions may not yet be documented, requiring critical thinking and collaboration to resolve Support the majority of Radformation products (excluding QuickCode and RadMachine) Document all customer interactions accurately in the CRM system Partner with the Knowledge Support team to identify educational opportunities and recurring themes Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support Participate in weekly Support team meetings and cross-functional discussions Strong understanding of radiation oncology treatment planning workflows (3D, IMRT, VMAT, SBRT) This role requires consistent availability during standard working hours in a real-time support environment (fully remote but role will have a set schedule) CMD (Certified Medical Dosimetrist) credential ~ Experience using Radformation software ~ Prior customer service or clinical support experience Comfortable working in ambiguity where solutions may not yet be documented Motivated to investigate and solve problems even when the answer is not immediately clear Passionate about helping clinics improve efficiency and patient care This helps ensure a fair process for everyone and allows us to see your authentic work. The salary range for this role is $120,000 - $130,000 USD base, plus bonus eligibility. Health & Wellness Multiple high-quality medical plan options with substantial employer contributions toward premiums Health coverage starting on day one Short-term and long-term disability and supplementary life insurance Financial & Professional Growth ~401(k) with employer match vested immediately ~ Annual reimbursement for professional memberships ~ Self-managed PTO and 10 paid holidays Company-issued laptop and one-time home office setup stipend Fully remote work environment with virtual events and yearly retreats At Radformation, we want every team member to feel supported, no matter where they live.

For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. Our Commitment to Diversity Cancer affects people from every walk of life, and we believe our team should reflect that diversity. If you receive outreach from another domain or via unofficial channels, please contact [email protected] .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.