Quality Assurance Quality Control Manager

**Key Responsibilities**

**1. Quality Strategy \& Governance**

* Develop and implement the Group's Quality Management Framework, testing standards and quality assurance policies.
* Establish quality gates, testing methodologies, acceptance criteria and defect management processes.
* Conduct quality audits and ensure corrective and preventive actions are implemented.
* Monitor quality performance and present regular reports to senior management.

**2. Product Quality Assurance \& Testing**

* Oversee quality assurance throughout the software development lifecycle, from requirements and design to deployment and release.
* Lead functional, regression, integration, API, performance and security testing.
* Establish AI model validation standards, including accuracy, bias, robustness and hallucination testing.
* Work closely with engineering and product development teams to integrate quality practices into CI/CD pipelines.
* Lead release readiness reviews and recommend Go/No-Go decisions based on established quality criteria.

**3. System Implementation \& Go-Live Assurance**

* Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), Provisional Acceptance Testing (PAT) and Final Acceptance Testing (FAT).
* Ensure client deployments meet contractual requirements, technical specifications and acceptance milestones.
* Lead Go/No-Go assessments and ensure critical defects, security vulnerabilities and operational readiness issues are addressed before deployment.
* Monitor post-implementation performance, defect trends and system stability during hypercare.
* Coordinate with clients, independent verification providers and relevant stakeholders to ensure successful project acceptance.

**4. Team \& Stakeholder Management**

* Build, lead and develop the QA/QC team, including test engineers and test automation specialists.
* Manage external testing vendors, strategic partners and testing resources.
* Establish reusable testing frameworks, automation tools and quality benchmarks.
* Collaborate with the CTO, engineering, project delivery teams and senior management to promote a quality-first culture.

**Job Requirements**

* Bachelor's Degree in Computer Science, Software Engineering, Information Technology or a related field. A Master's Degree is an added advantage.
* Minimum 8--10 years of experience in software quality assurance and testing, with at least 3 years in a managerial or test leadership position.
* Proven experience leading SIT, UAT, PAT and FAT for enterprise-level or Malaysian Government/GLC ICT projects.
* Experience in testing AI/ML, data analytics, speech-to-text, NLP or other AI-driven solutions is highly preferred.
* Strong understanding of Agile/Scrum methodologies, DevOps and CI/CD environments.
* Experience managing outsourced testing teams, vendors and external technology partners.
* Professional certifications such as ISTQB Advanced Test Manager, ISO 9001 Lead Auditor, ISO/IEC 42001 or ISO/IEC 27001 are advantageous.

**Technical Skills \& Competencies**

* Strong knowledge of software testing methodologies, test automation and defect management.
* Familiarity with Selenium, Playwright, Cypress, Postman, JMeter, k6, Jira/Xray or TestRail.
* Understanding of AI model evaluation, accuracy metrics, bias testing, dataset governance and model monitoring.
* Working knowledge of VAPT, OWASP Top 10, PDPA 2010 and information security practices.
* Strong leadership, analytical thinking and stakeholder management skills.