Project Support Associate

Description



Purpose of the Job:

The Project Support Associate coordinates and assists the Project Operations Team in planning, organizing, coordinating, and overseeing activities related to Imperial products and services for clients within the clinical trial space. Projects may require multiple services including internal administrative support, design and translation support tasks, print and procurement order support, and global distribution.



Job Functions and Performance Standards:

Performs domestic and international releases by utilizing internal Imperial systems and conducts shipment tracking when appropriate

Monitors and performs appropriate action on shipment hold queues to allow shipments to go out correctly and in a timely manner

Splits shipments, prepares advanced proforma invoices, and performs other Logistics support tasks as needed

Supports project team with order management functions which could include developing project estimates, building orders, and monitoring project statuses

Provides Marketplace portal support including answering questions, account access, and site address and IOR maintenance support

Generates system reports such as warehouse inventory, shipping history, and expired product in support of Project Management teams

Prioritizes assigned project tasks and handles multiple responsibilities simultaneously. Maintains timely communication between team members, responds promptly to requests, and proactively manages expectations.

Performs important administrative functions for the project management team, which could include taking minutes at meetings, making phone calls to team members, responding to e-mails, and updating project metrics

Ensures all data and documents are complete, current, and stored appropriately

Performs data entry functions within project- or client-specific tools

Operates in conjunction with our Core Values to deliver a consistent and professional customer experience

Requirements



Education:

High school diploma or equivalent

Some college coursework preferred

Licenses/Certifications:

N/A

Experience:

At least 1 year experience in a professional setting

At least 1 year experience in a customer service role

Skills:

Excellent computer skills including experience in MS Office products

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

Excellent written and verbal communication skills

Ability to adjust based on dynamic needs of clients and project teams on a project-by-project basis

Customer focused and service mindset

Ability to multi-task effectively

Highly organized and detail oriented