Product Owner

Location: Hanover, NJ

Job Description

Experience


- Some domain experience (cards, contact center)
- They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital.
- Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions).
- For the Fraud Digital Person -
- Web/App Experience
- Fraud process experience (i.e. Merchant Disputes, Fraud Cases)






Product Vision & Strategy


- Define and communicate the product vision, goals, and roadmap aligned with business strategy.
- Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
- Drive product decisions based on customer needs, market trends, and business value.
- Ensure alignment between product objectives and organizational goals.






Backlog Management


- Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
- Create, refine, and maintain user stories with clear acceptance criteria.
- Continuously evaluate and reprioritize backlog items to maximize product outcomes.
- Define and communicate sprint priorities to development teams.






Agile Delivery


- Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
- Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Clarify business requirements and remove ambiguities for delivery teams.
- Accept or reject completed work based on predefined acceptance criteria.






Stakeholder Management


- Engage regularly with business stakeholders, customers, and technology teams.
- Gather feedback and translate business needs into product enhancements.
- Communicate progress, risks, dependencies, and product performance to senior leadership.
- Facilitate alignment among cross-functional teams.






Product Performance & Customer Experience


- Define and track key product KPIs and success metrics.
- Analyze customer feedback, usage data, and business outcomes to drive improvements.
- Identify opportunities for product innovation and optimization.
- Champion customer-centric design and user experience best practices