The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering "Hope Through Access” to cutting edge trials throughout the United States and Europe.  

We are seeking a Patient Navigator. The Patient Navigator facilitates patient referrals for the START Phase 1 program. This role involves managing referral documentation, monitoring referral metrics, and supporting outreach activities. The Intake Specialist ensures a smooth intake process and efficient communication with referring providers.

Work Schedule:  Monday-Friday 8:00am-5:00pm

Location:  Grand Rapids, MI

Essential Responsibilities

• Perform referral intake and assist with patient and provider coordination.
• Maintain referral documentation and monitor referral trends.
• Screen patients using EMR systems and genomic platforms for eligibility.
• Support the Nurse Navigator in program outreach and trial promotion.
• Participate in program meetings and contribute to data tracking efforts.

Required Education And Experience

• High School Diploma or GED.
• Minimum of 2 years of experience in clinical or administrative settings.
• 1 year oncology experience.

Preferred Education And Experience

• Associate’s degree in healthcare or related field.
• Clinical trial experience.
• Strong organizational and communication skills.

Physical & Travel Requirements

• Limited travel may be required for outreach or program events.
• Must be able to work in a detailed, fast-paced environment.

Best-in-Class Benefits and Perks 

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally: 

• 401(k) retirement savings plan with employer match 
• Eligibility for an annual performance bonus, based on role and company results 
• Generous paid time off and paid holidays 
• Comprehensive medical, dental, and vision coverage and optional insurance options 
• Company p‑aid life and disability insurance for added financial protection 
• Employee Assistance Program (EAP) providing confidential, no ‑cost support for you and your family from day one 
• Flexible FSA and HSA plans to support your financial wellness 
• Commitment to a supportive environment that values balance, wellbeing, and flexibility 
• We’re committed to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START, you’ll join a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation. 

More About START 

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – one of the most effective cancer drugs in medical history. 

Learn more at STARTresearch.com.  

Ready to be part of a team changing the future of cancer treatment? 

Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online. 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.