Employer heading

Patient Navigator

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

A new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator.

The role involve working closely with Clinical staff within tumour groups. Post holders will be required to provide an efficient referral service to Cancer Services, managing the flow of New Patients, through a single point of access to Cancer Services, and appointing appropriate appointments within their pathway targets and meeting cancer targets. They will liaise with clinical teams, external health care providers and Speciality teams within the Trust. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.

The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.

• Interview Date Wednesday 05 August 2026
• 37 Hours 30 Minutes/Week

Main duties of the job

• Requesting scans and results from relevant external Healthcare providers
• Make New Patient appointments in the appropriate clinics within the required timescale and ensuring cancer targets are met
• Talking to patients over the telephone and ensuring that their queries are dealt with efficiently
• Working with other departments within the board including Radiotherapy and Chemotherapy team
• Ad hoc duties as requested by the clinical team
• Working within a team of Patient Navigators and admin support, led by the Clinic Co-ordinator, to provide a comprehensive Referral Service
• Communicate with Consultants, Medical Staff and other clinical members of their team i.e. Specialist Nurses
• Communicate with patients regarding appointments and admissions at the request of the medical staff
• Provide cover for Pathway Navigator/Clinic Co-ordinator as required
• Cover Administrator Support posts Trust wide as required
• To manage the flow of patients through the single point of access service
• Managing administration of referral spreadsheets

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

• To manage the flow of patients through the single point of access service
• Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
• Liaise with relevant staff from various health care settings reporting issues and or concerns
• To maintain awareness of service delivery developments and contribute to the implementation of change within the service
• To provide a comprehensive, administrative and clerical support for the Team including issue logs
• Receive and make calls as required
• To work flexibly within the team, providing support and training to colleagues in the team
• Supervise, train and develop other clerical staff
• Information management and data quality is essential to ensuring effective management of appointment ledgers

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Person specification

Qualifications & Education

Essential criteria

• NVQ Level 3 in business administration or equivalent qualification / experience
• Good standard of education (GSCE standard or equivalent)

Knowledge & Experience

Essential criteria

• Experience of data inputting and assisting with audits
• Experience of dealing with patients, public and other health care staff
• Experience of working within a health care administrative setting
• Experience of working with information technology
• Understanding of confidentiality issues
• Previous administrative experience
• Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
• Knowledge of electronic patient record system

Desirable criteria

• Experience of working in a health care setting
• Previous experience in a higher clerical role

Skills & Abilities

Essential criteria

• Ability to prioritise and organise workload effectively
• Organisational skills
• Good communication/interpersonal skills.
• Good computing and keyboard skills particularly data entry and word processing

Desirable criteria

• Evidence of ability to take decisions to manage competing priorities, for example patient flow
• Supervisory skills

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Documents to download

• JD & PS (PDF, 125.7KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)

Apply online now

Further details / informal visits contact

Name Nicola Crate Job title Administration Manager Email address Nicola.crate@nhs.net Telephone number 0191 2139374