Patient Care Coordinator

Summary Statement



ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve



We have an exciting opportunity for a Patient Care Coordinator in Atlanta, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.



Duties & Responsibilities





- Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.

- Greeting and directing visitors.
- Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.

- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.

- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.

- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.

- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Provide coverage in other local offices if necessary.
- Perform other duties and special projects as assigned.





Qualifications





- High school diploma or equivalent.
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- Office administrative management experience, preferably in a medical/dental/therapy office.

- Knowledge of Medicare, Medicaid preferred.
- Insurance verification experience.
- Customer service experience.





Benefits





- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Generous PTO
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- DailyPay by ADP
- 401k match up to 3.5%