Patient Admin Executive

Job Description

Roles \& Responsibilities
* Greet patients, direct them to appropriate departments and provide routine information about the hospital
* Handle telephone inquiries from patients and provide information to the respective doctor/nurse for callbacks
* Manage appointments including no-shows, rescheduling of patients and confirmations
* Register new patients and ensure records of current patients are up to date
* Provide information about medical insurance coverage to patients and collect payment/co-payment based on insurance eligibility
* Provide claim forms for patient reimbursement requests
* Facilitate daily cash collection, credit card slips, and cheque deposits at designated location, ensuring timely and accurate processing at end of each shift
* Maintain working knowledge of the Hospital Information System, clinic times, appointment durations, doctor duty roster, and booking procedures
* Perform duties handling patients, telephone calls, cash, and back-office work as specified in duty roster
* Check and respond to emails daily in a timely manner
* Ensure operations follow hospital policies and procedures uniformly
* Contribute to team efforts and maintain safe and clean reception area complying with procedures, rules, and regulations
* Participate in hospital training programs
* Ensure complaints are handled in a structured, timely and professional manner respecting privacy
* Follow assigned duty schedule including different shift timings as per department needs
* Adhere to NMC regulations and policies related to infection control, patient safety \& JCI
* Support Continuous Quality Improvement and participate in quality assurance activities
* Exercise effective interpersonal skills with staff, colleagues and management
* Maintain patient \& staff confidentiality
* Maintain high standards of data accuracy while ensuring compliance with privacy regulations
* Generate and process patient invoices for services rendered, ensuring all charges are accurately recorded
* Issue bills and invoices to patients for outstanding balances and provide detailed statements and assistance in understanding charges and payment options
* Collect co-pays, deductibles, and outstanding balances at time of service
* Ensure billing practices comply with legal and insurance requirements
Desired Candidate Profile

* College Degree/ Diploma in any discipline or related fields
* Familiarity with Hospital Information Systems
* Good interpersonal and communication skills
* Ability to handle cash, billing and insurance procedures accurately
* Ability to follow policies, quality assurance processes and maintain confidentiality
* Willingness to work in shifts as assigned