Patient Access Intake Specialist-Med Center ED

Description



Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.




- This position is Sunday-Thursday, 11pm-7:30am at the Med Center ED





Summary



This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets



for process accuracy and timeliness.



Responsibilities



Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.



Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.



Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.



Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients



Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.



Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.



Other Information



Other information:



Education Requirements





- High school diploma or GED required; higher-level degree may satisfy this requirement.





Licensure/Certification Requirements



Professional Experience Requirements:





- Require two (2) years of customer service and/or clerical experience





Knowledge/Skills/and Abilities Requirements



Job Details



Legal Employer: NCHEALTH



Entity: Shared Services



Organization Unit: PFE Med Center Arrival Services ED



Work Type: Full Time



Standard Hours Per Week: 40.00



Salary Range: $19.12 - $27.17 per hour (Hiring Range)



Pay offers are determined by experience and internal equity



Work Assignment Type: Onsite



Work Schedule: Night Job



Location of Job: US:NC:Chapel Hill



Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.



Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.



UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.