Operations Assistant & Social Media (Hiring Immediately)

Operations Assistant & Social Media

Schedule: Tuesday – Saturday

Salary: 42,000-60,000

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

Operations & Social Media Assistant

Schedule: Tuesday – Saturday

Salary: $42,000–$60,000

Role Overview

This is a dual-role position combining operations management and social media execution.

The Operations & Social Media Assistant is responsible for ensuring seamless day-to-day business operations while also supporting consistent, on-brand digital presence across all platforms. This role plays a key part in client experience, sales performance, and brand visibility.

Core Responsibilities

Client Experience & Operations

• Oversee daily schedule flow and ensure appointments run efficiently

• Manage client check-ins, consultations, and overall experience

• Maintain a private, elevated environment for all clients

• Handle client concerns with professionalism and discretion

Sales & Conversions

• Drive consultation-to-service conversions

• Guide clients through treatment options, pricing, and next steps

• Follow up with leads and maintain the sales pipeline

• Identify upsell opportunities across services and products

• Track and report on conversion rates, revenue, and retention

Social Media & Brand Support

• Assist in executing weekly social media content (posts, stories, reels)

• Capture in-clinic content (before/afters, client moments, educational content)

• Ensure content aligns with brand voice, quality, and messaging

• Monitor and respond to DMs, comments, and inquiries in a timely manner

• Support ManyChat flows and flag any issues or missed opportunities

• Coordinate with leadership on upcoming campaigns, launches, and promotions

• Track basic performance metrics (engagement, inquiries, conversions from social)

Team Support & Accountability

• Support stylists and specialists in service delivery and sales performance

• Ensure adherence to service standards, client experience, and sales goals

• Assist with onboarding and training coordination

Administrative & Systems Management

• Manage booking systems, confirmations, and follow-ups

• Maintain accurate client records and documentation

• Oversee workflows across platforms (Calendly, Monday, Google Drive, etc.)

• Track key metrics: appointments, conversions, revenue, and retention

Inventory & Product Management

• Monitor inventory levels and coordinate ordering

• Maintain organization of hair, products, and client-specific inventory

• Support retail sales and product recommendations

Weekly Structure (Tuesday–Saturday)

Tuesday – Planning & Content Prep

• Review sales pipeline, KPIs, and weekly priorities

• Complete lead follow-ups and confirm upcoming appointments

• Plan and schedule social media content for the week

• Handle admin tasks and inventory checks

Wednesday – Friday – Execution

• Oversee client experience and daily flow

• Support consultations and actively close services

• Capture and post real-time content in clinic

• Ensure follow-ups, DMs, and rebooking are completed

• Manage real-time scheduling and operational needs

Saturday – Peak Day

• Maximize conversions and revenue

• Ensure seamless, high-touch client experience

• Capture high-value content (transformations, testimonials)

• Secure rebookings and future appointments

• End-of-week recap: performance, gaps, and follow-ups

Key Traits for Success

• Sales-driven with strong closing ability

• Highly organized and detail-oriented

• Comfortable being on-site and capturing content daily

• Strong understanding of social media platforms and trends

• Professional, discreet, and client-focused

• Strong communicator and problem solver

• Proactive and results-oriented