Job Title: Front Desk

Location: Miami

Department: Oncology

Report To: Practice Administrator

Job Type: Full-Time

Salary: $15-$20

Ideal Candidate

• Someone who is drawn to a culture that values critical thinking and innovative problem-solving.

• A caring, passionate, driven, and self-motivated individual who is willing to challenge the status quo.

• Someone who participates in feedback loops and encourages engagement, inclusion, and diversity at all levels.

Role Summary

The Front Desk is the first impression patients and caregivers experience at Medical Professionals of Miami. This position is a critical part of providing positive patient experience at the initial point of contact on the patient’s cancer care journey. This role encompasses front and back-office clerical functions to ensure efficient workflow and throughput for the practice. This role will report to the clinic Practice Administrator while working closely as a member of the Medical Professionals of Miami provider care team.

Responsibilities

• Welcome patients to the practice and perform registration functions.

• Request medical records from outside physicians. Communicate with referring physician offices to obtain all pertinent information regarding diagnosis as required.

• Accurately record demographic, financial, and other relevant patient information and input into the EMR.

• Scan all pertinent medical records including patient registration forms, insurance card(s), and photo ID.

• Answer inbound phone calls and respond to caller’s needs or escalate to the appropriate person to resolve all calls.

• Collect office co-pays, deductibles, and co-insurance payments as applicable and post accordingly.

• Contact no-show patients and reschedule or escalate to clinical personnel for further intervention if patient’s clinical condition has changed.

• Prepare patient accounts, which include insurance verification, for all visits to support optimal patient flow in clinic operations.

• Contacts insurance companies, specialty pharmacies, and physician offices to facilitate the process of obtaining prior authorization from third-party payers to maximize patients’ access to care in a timely manner.

• Obtains prior authorizations and manages expiring authorizations as needed for patient care.

• Communicates timely with clinical staff and third-party payers to facilitate medical necessity discussions as part of the authorization process.

• Demonstrate appropriate escalation to advocate for patients and eliminate delays in patient care.

• Confirm patient appointments through electronic means or by placing phone calls to patients and/or caregivers.

• Appointment scheduling of new and established patients, including office visits, labs, and treatment scheduling.

• Engage with patients, caregivers, insurance providers, referring providers, and staff over the phone.

• Serve as a patient advocate through complying with HIPAA standards when accessing medical records and other important, confidential documentation.

• Demonstrate a sense of ownership through contributing to the improvement of the patient’s experience.

• Act as a positive, collaborative team player by being flexible to achieve the mission of Medical Professionals of Miami.

• Act as a positive, collaborative team player by being flexible to achieve the mission of Medical Professionals of Miami.

• Other duties as assigned.

Location

Kendall

Key Competencies

• Passion for helping others

• Strong interpersonal communication skills

• Strong analytical and conceptual skills

• Comfort using technology, including scheduling platforms and Microsoft Office Suite

• Openness to stepping in and helping other teams/ functional areas when needed

Qualifications

• Prior customer service experience required, healthcare experience strongly preferred

• High school degree required

• Bilingual fluency in Spanish preferred

• US work authorization

Job Type: Full-time

Benefits:

• Health insurance

• Vision insurance

Work Location: In person

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Application Question(s):

• Do you have 3 years of switchboard experience? If so, where?

• Do you have a minimum of 3 years of front desk experience handling high volume in coming calls? If so, where?

Work Location: In person