Official Tournament Store (OTS) Manager

POSITION SUMMARY:

The OTS Manager is responsible for the strategic leadership, operational oversight, and long-term growth of the Official Tournament Store (OTS) Program throughout the Americas. OTS is a network of gaming stores that have contracted with KONAMI to hold Yu-Gi-Oh! TCG Organized Play in their stores. This position is responsible for developing scalable Organized Play initiatives, enhancing retailer partnerships, and driving Duelist engagement through data-driven program management and operational excellence

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RESPONSIBILITIE
• S:Lead the development, execution, and long-term growth of the North America and Latin America Official Tournament Store Progra
• m.Establish annual program goals, KPIs, operational standards, and growth initiatives focused on engagement, retention, and Duelist participatio
• n.Develop strategic initiatives to increase Official Tournament Store participation, retailer retention, and Organized Play engagemen
• t.Provide leadership, direction, and mentorship to team members and cross-functional partners supporting the OTS progra
• m.Establish and monitor KPIs, performance metrics, and reporting dashboards to evaluate program success and operational effectivenes
• s.Recommend operational improvements and scalable processes to support continued growth across North America and Latin Americ
• a.Oversee the recruitment, evaluation, onboarding, and ongoing management of Official Tournament Stores, ensuring adherence to company policies and Organized Play standard
• s.Identify opportunities to expand Organized Play initiatives into smaller markets through the expansion of our Official Tournament Store progra
• m.Develop and implement strategies to improve store performance, customer experience, and community engagement across the Official Tournament Store program networ
• k.Monitor industry trends, Duelist behavior, and retailer feedback to continuously evolve and strengthen the Official Tournament Store progra
• m.Collaborate with the Sales team on store incentives to ensure promotional items from our internal rewards program and distributor-based awards are coordinated and appealing to our stores and Duelist
• s.Oversee all Official Tournament Store related Organized Play programs and initiatives, including Premiere! events, OTS Rewards, Release Celebrations, Top-Performing Store programs, Featured OTS, promotional campaigns, and program exclusive product allocation
• s.Collaborate with Organized Play leadership to develop local level play initiatives that align with product launches, market conditions, and Duelist deman
• d.Analyze tournament participation data, event reporting and program metrics to assess program effectiveness and identify areas for improvemen
• t.Oversee the development and execution of Organized Play operational documentation, including FAQs, policy updates, T&C’s, and event specific Ops Doc
• s.Collaborate with Organized Play leadership on forecasting Official Tournament Store exclusive promotional items and prize suppor
• t.Coordinate with the warehouse team and external fulfillment partners to ensure timely distribution of products, event materials, and prizin
• g.Partner with Online and Marketing teams to maintain accurate Official Tournament Store listings, event calendars, and Organized Play information across all platforms, and ensure all in-store activations are properly advertise
• d.Manage project timelines, approvals, vendor coordination, purchase orders, and shipping logistics for all Official Tournament Store-related deliverable
• s.Develop and manage annual budgets for Official Tournament Store programs, promotional materials, events, and prize support inventor
• y.Monitor inventory levels and forecast operational and material needs to support Organized Play initiatives effectively at the store leve
• l.Present program updates, recommendations, and strategic insights to Organized Play leadershi

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QUALIFICATIONS / REQUIREMEN
• TS:5-7+ years of experience in Organized Play, retail program management, event operations, account management, or related fie
• ld.Strong understanding of Organized Play systems, tournament operations, retailer support, and gaming community engageme
• nt.Experience managing budgets, forecasting inventory needs, and overseeing operational logisti
• cs.Proficiency in Microsoft Office Suite, project management software, and reporting syste
• ms.Experience with trading card games, hobby retail, esports, or gaming communities strongly preferr
• ed.Ability to travel as needed for events, retailer visits, trade shows, and industry functio
• ns.Bilingual English/Spanish preferred. Experience working with international teams and distributor networks preferr

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