Niemann Harvest Market Customer Service Associate

SUMMARY



The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and proceduresare followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.




ESSENTIAL DUTIES AND RESPONSIBILITIES


- Delivers superior guest service and ensure absolute customer satisfaction
- Maintains customer satisfaction by providing solutions to concerns
- Learns and uses the three E's: Engagement, Educate, Empowerment
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Understand all aspects of the cashier/bagger position
- Supervises front end cleanliness and organization
- Controls traffic flow on the front end through the Queue system
- Ensures compliance with all laws, policies and procedures through regular front end management

- Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk

- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)

- Handles software and hardware equipment issues
- Work within company programs, policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties as assigned by supervisor


KEY ATTRIBUTES

- Passion/purpose
- Foodie/farmer
- Thirst for knowledge/curious/inquisitive
- People enthusiast/outgoing
- Genuine
- Good communicator/desire to share
- Trendy/fun
- Honest
- Techie
- Friendly
- Leadership skills
- People/Communication skills
- Integrity
- Ability to multi-task
- High energy level
- Adaptability


SUPERVISORY RESPONSIBILITIES

- Manages 3-12 Associates on the front end.
- Follows NFI policies and applicable federal, state and local laws.
- Assign and direct work
- Address complaints and resolves problems


EDUCATION and/or EXPERIENCE

- There is no required education and/or experience


LANGUAGE SKILLS

- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

- Ability to write routine reports and correspondence.
- Present information and respond to questions from groups of managers, clients, customers, and the general public.


MATHEMATICAL SKILLS

- Basic math concepts (addition, subtraction, division, multiplication)


CERTIFICATES, LICENSES, REGISTRATIONS

- There is no required certifications, licenses, or registrations


RECOMMENDED EQUIPMENT

- Slip resistant shoes with closed toe and heel
- Ladder
- Stepladder
- Uniform per store policy


PHYSICAL DEMANDS



Regularly (Over 2/3 of the time)

- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch
- Communicate with associates and customers
- Lift and/or move up to 15 pounds


Frequently (Between 1/3 to 2/3 of the time)

- Overhead lifting
- Climb
- Balance
- Lift and/or move up to 25 pounds


Occasionally (Less than 1/3 of the time)

- Sit
- Crawl
- Smell
- Lift and/or move up to 50 pounds


Vision

- Close
- Distance
- Peripheral
- Depth perception
- Ability to adjust focus
- Ability to distinguish colors


WORK ENVIRONMENT



Occasionally

- Risk of electrical shock
- Outdoor weather conditions from exterior doors


Noise Level

- Moderate


PAY RANGE (depends on industry experience)



$16 up to $18/hour (IL Locations Only)



Starting pay will be based on experience, internal equity, and scope of responsibility.




BENEFITS (eligibility based on full-time/part-time status)

- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Life Insurance
- Voluntary Benefits
- Paid Time Off
- Retirement Plans
- Employee Assistance Program






**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.




**Position requirements may vary by store location

Skills:

Analysis Skills, Coaching, Communication Skills, Computer Systems, Corporate Policies, Customer Satisfaction, Customer Service Management, Customer Support/Service, Dental Insurance, Federal Laws and Regulations, Government Regulations, Leadership, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Mathematics, Multitasking, Point of Sale (POS) Systems, Problem Solving Skills, Regulatory Compliance, Reporting Skills, Retirement Plan, Risk, Safety Process, Service Delivery, State Laws and Regulations, Telephone Skills, User Interface/Experience (UI/UX), Vision Plan, Writing Skills



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