Medical Receptionist

**Company Description** Care Genix Clinic \& Diagnostics is a polyclinic and diagnostic center in the Kolkata metropolitan area, founded by a group of doctors from diverse specialties with a mission to provide quality healthcare at an affordable cost. The organization offers comprehensive door-step services, including doctors at home, online consultations, ambulance services, nursing and hospitalization assistance, home blood collection, ECG and X-ray at home, medicine delivery, and dedicated elder care. Care Genix focuses on patient satisfaction and preventive care, consistently working to improve healthcare standards through accurate, sincere, and ethical practices. With the capacity to host around 100 consultants, the clinic aims to address a wide range of medical conditions under one roof and strives to be one of the leading healthcare providers in the region.

**Role Description** This is a full-time, on-site Medical Receptionist role based in the Kolkata metropolitan area. The Medical Receptionist will greet patients, manage check-in and check-out processes, and ensure that patient information is accurately recorded in the medical office system. Daily responsibilities include answering phone calls, responding to inquiries, scheduling and confirming appointments, coordinating with medical and diagnostic staff, and maintaining an organized reception area. The role also involves handling basic billing and documentation, guiding patients through clinic procedures, and supporting efficient patient flow to deliver a positive experience for all visitors.

**Qualifications**

* Strong appointment scheduling skills, including managing calendars, confirming bookings, and coordinating follow-ups.
* Professional phone etiquette and customer service skills for handling inquiries, calls, and messages.
* Experience with general receptionist duties, such as greeting patients, managing front desk operations, and maintaining records.
* Basic knowledge of medical terminology to communicate effectively with clinicians and patients.
* Familiarity with medical office procedures, including patient registration, documentation, and use of healthcare software.
* Excellent communication and interpersonal skills, with a patient-centered approach.
* Strong attention to detail, organizational abilities, and reliability in a fast-paced clinical environment.
* Prior experience in a clinic, hospital, or diagnostic center is preferred; a relevant diploma or certification in healthcare administration or a similar field is an advantage.