Medical Assistant-Hematology Oncology

Medical Assistant Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. EEO/AA/Disability/Veteran Performs patient care responsibilities as assigned. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team.

Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. Performs screening per physician/provider guidelines.

Assists physicians/providers with various procedures. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. Efficiently manages and routinely checks the EPIC in-basket.

Performs administrative responsibilities as assigned. Sends/receives patient medical records and abstracts new patient records into EPIC. Obtains lab/radiology reports, hospital notes, and referral information as requested.

Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. Performs environmental responsibilities as assigned. Sets up instruments and equipment according to department protocol.

Applies principles of infection control. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. Orders, sorts, and stores supplies following established department policy.

Ensures providers submit timely and accurate billing. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff.

Work with the Care Coordinator for Patient Centered Medical Home initiatives. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities.

Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs.

May assist and/or perform chaperone duties for patient medical procedures as needed. High School diploma or equivalent required.

Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.

Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.

Yale New Haven

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