Manager, Provider Experience

## Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of a fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture.

### What You'll Be Doing

Reporting to the Sr Director of Provider Experience, the Manager, Provider Experience will support the execution of Evolent's provider experience strategy, ensuring providers and payer clients achieve desired outcomes through our products and services from the start of market implementations. The Manager will be responsible for promoting utilization of Evolent's digital platforms, identifying and removing barriers that create friction for provider practices, and serving as a trusted partner to stakeholders who rely on Provider Experience expertise.

In this role, you will partner closely with cross-functional teams to drive provider satisfaction, strengthen adoption of digital solutions, and enhance the overall provider experience at scale. You'll collaborate with internal stakeholders on focused priorities to centralize and scale efficiencies and standardize practice, training, education, and provider support services. Building and maintaining strong relationships with provider groups, practice administrators, and key provider stakeholders will be central to driving desired behavior change. You'll also collaborate with internal stakeholders to pull through business rules and policy with payer clients and provider experience at top of mind, anticipating provider barriers and triaging practice issues and challenges as appropriate.

You will lean in on initiatives related to payer client deliverables, providing support and analytics as needed, in close partnership with Marketing, Product, Clinical Operations, and CSO cross-functional teams. There's also the opportunity to partner with internal stakeholders to develop new oncology education and training content with consideration of the provider experience lens related to practice issues and challenges. Analyzing provider product usage data and engagement metrics to identify trends, potential risks, and opportunities for proactive customer support will be part of your day-to-day. You'll review and monitor dashboards to manage priority KPIs for practice performance and customer service, reporting those KPIs to clients and internal leaders.

### What You'll Need

To succeed in this role, you'll bring an associate degree or higher in Business Administration, Healthcare Management, or a related field (preferred), along with minimum of 2 years of provider engagement experience. Exceptional communication skills are a must, as is in-depth knowledge of provider engagement, network management, and performance improvement methodologies. You should be proficient in leveraging best practices, exhibit a project management discipline, and carry a strong operational mindset. An exceptional analytical ability is key, as is strong alignment with our corporate values: Start by Listening, Communicate with Candor, Own the Opportunity, and Fostering Inclusion.

Experience with generative AI, automation, or intelligent workflow solutions is a plus. The ability to travel up to 10% is required.

### Important Hiring Information

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government-issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored; misrepresentation will result in immediate disqualification from consideration.

### Technical Requirements

We require that all employees have the following technical capability at their home: High-speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.

The expected base salary/wage range for this position is $75,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

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