Information Technology Specialist

Our client, an electric vehicle manufacturer company, is looking for someone to join their team as an
IT Support Specialist in Irvine, CA!





This is a W2 contract budgeted until September 30, 2027





In this role, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality.





What You Will Be Doing


- Provide Level 1/2 support for onsite and remote employees.
- Troubleshoot hardware, software, network, VPN, and application issues.
- Manage and resolve tickets in accordance with SLAs and KPIs.
- Support executives and VIP users with a high level of professionalism.
- Set up new users, workstations, accounts, and IT equipment.
- Support Microsoft 365, Active Directory, DNS, DHCP, VDI, shared drives, printers, A/V, video conferencing, and conference room technology.
- Maintain IT knowledge base documentation and contribute to process improvements.
- Collaborate with IT teams, vendors, and business stakeholders.
- Continuously improve the Service Desk experience and support processes.






Required Skills & Experience


- 3+ years of IT Service Desk, Help Desk, or Desktop Support experience.
- High school diploma required; Bachelor’s degree and IT certifications preferred.
- Strong troubleshooting, communication, organization, and prioritization skills.
- Experience with Microsoft 365, Active Directory, VPN, wired/wireless networks, VDI, DNS/DHCP, and collaboration tools.
- Familiarity with ServiceNow and/or Jira.
- Ability to explain technical solutions clearly to non-technical users.
- A strong customer-service mindset and passion for helping others.
- Self-motivated, adaptable, and eager to learn new technologies.