HO Performance Support Officer-Digital Sales_Digital Banking Kotak 811_0434_1949_1102799

**++PSO++**

* Handling \& resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders
* Assisting customers in completion of FKYC
* Providing on field support to the Sales team \& Branch teams for 811 customer servicing
* Handling rejection cases \& curing/resolution of same through co-ordination with the Business team
* Conducting regular training sessions with the field/Sales team to improve their productivity
* Monthly reconciliation of biometric devices which are with the field team
* Publishing regular MIS (as \& when required)
* Customer out calling (as \& when required)

**++Candidate Requirement:++**

* Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
* Strong Communication skills †Verbal and Written
* Good knowledge of MS-Office (MS-Excel in particular)
* Assertive attitude
* Self Driven
* Service mind set
* Pay Scale: As per HR categorization