Healthcare QA Lead — AI-Driven Call Quality & Insights

Thyme Care is seeking an experienced QA leader for its Enrollment Team to ensure compassionate interactions with prospective members and high-quality call handling across the organization.

You will audit calls, calibrate QA scoring with Coordinators and Team Leads, and leverage data and AI to identify trends and drive improvements in the enrollment workflow. The role rewards analytical rigor, empathy, and action, contributing to Thyme Care’s mission of supporting people through cancer.

We invite applications for the Healthcare QA Lead — AI-Driven Call Quality & Insights position located in United States.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 90..

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.