Front Desk Coordinator - Urology (32645)

Candidates MUST possess 2+ years of working in a medical clinic or hospital setting.

This is a FULL-Time position in our New Iberia clinic.

• The main function of this position is to check out patients, collect OTC payments, understand insurances and co-pays, schedule follow-up appointments, work the fax folder, make patient phone calls, document in EHR
• Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• When scheduling patients and/or checking a patient out, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider - when the other front desk person needs help
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager/administrator.

Qualifications

Skills/Abilities

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education

High school diploma or GED (required)

Associates or Bachelor's Degree (preferred)

Experience

Two-three years of medical office experience.

Previous experience of a fast-paced, high patient volume doctors office.