Location: Hematology Oncology of Indiana
Pay Range:$17.93 - $29.89

A Financial Counselor acts as a liaison between patients and the practice, coordinating payments, assisting with financial responsibilities, and ensuring accurate insurance benefit records in the electronic medical records (EMR) and billing software.
Responsibilities
• Monitor and coordinate pre‑certification and prior authorization processes with insurance companies, including peer‑to‑peer and appeals.
• Review patient schedules and treatment plans to establish financial responsibility and confirm active insurance coverage.
• Generate estimates of service, communicate insurance benefits and patient fiscal responsibility, and obtain necessary income information for assistance programs.
• Identify and manage aging balances, establishing appropriate arrangements for outstanding balances.
• Explain forms and paperwork needed, such as waivers, treatment estimates, payment plans, and assistance applications.
• Maintain open, routine communication with providers, nursing staff, PSS staff, UM team, and coworkers via Teams, phone, email, and in person.
• Collaborate with outside entities to complete required forms and items timely, including urgent requirements.
• Assist patients with assistance and grant‑funded programs to secure financial aid.
• Support compliance with all federal and state laws related to patient care, billing, and collections.
• Maintain a neat and orderly work area, safe use of equipment, and adhere to AON and departmental policies and procedures.
• Perform additional duties and projects as assigned.
Qualifications
• High school diploma or GED required; additional education or degrees are a plus.
• Minimum two years of healthcare experience, preferably in a clinical or business office setting.
• Experience with medical insurance verification, pre‑certification, and prior authorization.
• Understanding of medical terminology, ICD‑9, ICD‑10, and CPT codes.
• Cash handling and patient responsibility collection experience.
• Excellent verbal and written communication skills.
• Strong analytical, problem‑solving, and organizational skills.
• Interpersonal effectiveness, diplomacy, conflict management, and diversity awareness.
• Self‑motivated, capable of working independently with limited supervision.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and multitasking across multiple applications.
• Ability to work remotely as required and adapt to a fast‑paced, multi‑site environment.
Core Capabilities
• Critical thinking, decision‑making, time management, and independent judgment.
• Effective communication, active listening, and balanced feedback provision.
• Customer focus and ability to foster quality, performance, and operational excellence.
• Self‑management, stress management, and professional development pursuit.
• Understanding of patient assistance programs and grant services.
Travel & Work Hours

No travel required. Standard core workdays: Monday to Friday, 8:00AM – 5:00PM. Occasional overtime and weekend shifts may be required based on operational needs.
Benefits

Competitive compensation packages including comprehensive health insurance, a 401(k) plan with 100% match, and generous paid time off (PTO).