Executive Director, Quality Assurance & Evaluation

Executive Director, Quality Assurance & Evaluation

JusticeWorks YouthCare Full-Time Pennsylvania

Lead Quality. Drive Outcomes. Make an Impact.



At JusticeWorks, Kids First is more than a philosophy. We are committed to helping youth and families succeed through innovative, evidence-based services. As a 100% Employee-Owned Company (ESOP), every employee shares in our success.

We are seeking an experienced Executive Director of Quality Assurance & Evaluation to lead outcomes measurement, quality improvement, staff training, and evidence-based practice initiatives across the organization, including evaluating program ROI and using outcomes data to drive new business growth.



Reports to: JusticeWorks YouthCare President

Location: PA Regular travel to program sites



What You'll Do

• Develop and oversee organizational outcome measures, performance metrics, and reporting systems

• Analyze data and provide actionable insights that improve program effectiveness and results

• Lead quality assurance and continuous improvement initiatives across multiple service lines

• Lead organizational accreditation and licensing processes (e.g., COA) and ensure compliance with state and federal contract and reporting requirements

• Own and continuously improve the outcomes/data management systems used to track performance organization-wide

• Evaluate the return on investment (ROI) and cost-effectiveness of programs, contracts, and quality initiatives to inform resource allocation and strategic planning

• Partner with operational leaders to strengthen outcomes, compliance, and service delivery

• Oversee evidence-based practice implementation organization-wide

• Supervise quality assurance and evaluation staff

• Support grant applications, RFP responses, and program development efforts by using outcomes and ROI data to strengthen funder and partner proposals

• Represent JusticeWorks through presentations, publications, and professional workgroups

• Partner with business development and executive leadership to leverage outcomes data in pursuit of new contracts, funding opportunities, and strategic partnerships

• Expand JusticeWorks' reputation as a leader in outcomes-driven services and innovation



What We're Looking For

• Master’s degree in Social Work, Psychology, Criminal Justice, or a related field preferred; Bachelor’s degree required

• 7+ years of progressively responsible experience in program evaluation, quality assurance, research, or performance improvement, including 3–5 years in a supervisory or leadership role (required); equivalent combination of education and experience considered

• Experience with accreditation/licensing standards (e.g., COA) and outcomes/data management systems (preferred)

• Experience using program outcomes or ROI data to support business development, funding strategy, or contract growth (preferred)

• Strong leadership, analytical, and project management skills

• Ability to translate data into meaningful strategies and organizational improvements

• Valid driver's license, reliable transportation, and auto insurance

• Ability to obtain and maintain required clearances



Why JusticeWorks?

• Employee Stock Ownership Plan (ESOP)

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Company-Paid Life and Disability Insurance

• Generous Paid Time Off and Paid Holidays

• Tuition Reimbursement

• Professional Development Opportunities

Ready to Make a Difference?

Join an executive leadership team focused on innovation, accountability, and improving outcomes for youth and families.

Apply today and help shape the future of quality and evaluation at JusticeWorks YouthCare.

JusticeWorks YouthCare is an Equal Opportunity Employer.













Skills:

Alliance/Partner Management, Analysis Skills, Auto Insurance, Business Development, Business Growth, Business Strategy, Continuous Improvement, Contract Requirements, Cost Effectiveness Analysis, Criminal Justice, Data Analysis, Data Management, Driver's License, Federal Contracts, Funding, Grant Writing, Investment Analysis, Leadership, Licensing, Maintain Compliance, Performance Analysis, Performance Management, Performance Metrics, Philosophy, Program Evaluation, Project/Program Management, Psychology, Publications, Quality Assurance, Quality Management, Quality Metrics, Request for Proposals (RFP), Resource Management, Return on Investment (ROI), Service Delivery, Social Work, Software Administration, Staff Training, Strategic Planning, Willing to Travel



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JusticeWorks YouthCare