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Director of Oncology Services

The Director of Oncology Service Line is responsible for the direction, leadership of operational, financial, pragmatic, and personnel activities for the University Medical Center Health System (UMCHS) TLC2 Cancer Center. The Director will direct, coordinate, and influence all aspects of the operating functions, processes, and staff of the UMCHS TLC2 Cancer Center through partnership with Texas Tech University Health Sciences Center (TTUHSC) while demonstrating the primary goal of efficiently and equitably providing oncology services that exceed customer expectations and improve clinical outcomes, research, and financial operations.

Oncology Service Line includes Medical/Hematology Oncology, Radiation Oncology, Surgical Oncology (General Surgery, Colorectal, Breast, Gyn/Oncology), Pediatric Hematology/Oncology, Multidisciplinary Clinics: Pulmonology, Palliative, Integrative Medicine.

Clinical Operations: Clinics (Clinical/Non-Clinical), Accreditation, Referral Management, Patient Authorization, Support Services (Financial Navigation, Social Work, Oncology Navigation, Behavioral Health, Volunteer Services) Phlebotomy, Specialty Pharmacy, Infusion.

Qualifications and Education Requirements

• Master's degree in health care administration, nursing, business administration, or related field preferred.

• Minimum 3 -5 years healthcare management experience; with at least two years experience in the development of service lines.

Candidates with Professional credentials will require current and proper licensure from applied Medical Board (example: Nursing, Respiratory, etc.)*

Skills and Abilities:

• Understanding of modern health care administration, principles and practices within a managed care environment and/or academic medical center

• Knowledge, principles and technique used in negotiations as applied to service contracts, equipment purchasing

• Strong interpersonal skills including physician relations, ability to negotiate, resolve conflicts and build teams

• Strong presentation skills

• Must be able to integrate market, competitor, operational and financial information to create business strategies.

Leadership and Oversight

• Programmatic and operational leader for UMCHS oncology services lines.

• Works collaboratively with the Medical Director of UMCHS TLC2 Cancer Center

• Leads and empowers staff to support the mission of UMCHS.

• Organizational skills, innovative approach to problem resolution, excellent interpersonal skills, and ability to work collaboratively with other organizations and entities.

• Ensure service of patients and highest standards of performance in all endeavors.

• Participates in sectional committees and groups regarding strategy, and development of oncology service lines.

• Participates in discussions and decisions regarding faculty and staff recruitment through assessing needs, providing solution-based proposals and presentations to appropriate UMCHS and TTUHSC leadership.

• Ensures development and establishment of policies, procedures and objectives and ensures their adequate execution, compliance, and update.

• Leads collaborative work with physician leadership, program leaders, clinical staff, and Performance Improvement to demonstrate measurable improvement in clinical care outcomes utilizing available benchmarks.

• Oversees the employee engagement and evaluation process, including but not limited to performance evaluations, merit increases, promotions, and disciplinary actions.

Improve Patient Experience, Outcomes and Document Results

• Curates and utilizes dashboards to monitor key indicators regarding clinical effectiveness, clinical efficiency, patients’ perspective, and financial performance.

• Assist in the development, implementation, and maintenance of information systems that optimally reflect the clinical, research, education, and other programmatic needs of the oncology service lines.

• Leads efforts to maintain and attain certifications and accreditations: CoC, NAPBC, Centers of Excellence: Breast, Lung, GI, NPF

Increase Revenues and Contribution Margin; Decrease Total Cost of Care

• Collaboratives with resources and disciplines in review of technical billings, collections, coding, denial reports etc.

• Collaborates to further develop patient navigation, social work, and financial navigation for patient populations.

Reports to: Executive Vice President, Service Line Development and COO

Interaction with other departments and staff:

This position must interact closely with medical staff and other ancillary areas to ensure a quality multidisciplinary approach to patient care.

Physical Capabilities:

Work of medium demand; walking, sitting, and standing most of the time while on duty. Must be able to respond to deadlines and priorities. Must be able to meet the emotional demands of terminally ill patients and families and the staff who provide direct care. Adequate hand/eye coordination and fine motor skills required. Hours may vary to accommodate needs in department as prescribed by the philosophy of the hospital.

Environmental/Working Conditions:

Works in a well-lit, heated and ventilated building. Minor potential exposure to chemotherapy and radiation. Exposure of blood-borne pathogens is a risk.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*