Director Of Managed Care

Director/Manager of Care Coordination Quality, Training & Operations 🚨

📍 Greater Phoenix, AZ Hybrid Schedule

💰 $110,000–$120,000 Base Salary + Performance Bonus Target OTE: ~$150,000

🗓️ Monday–Friday 8:00 AM–5:00 PM









We’re seeking an experienced, hands-on operational leader to help elevate quality, performance, and training within a growing specialty medical transport organization. This is an exciting opportunity for a strategic yet people-focused leader who can build scalable processes, strengthen team performance, and drive operational excellence while preserving the compassionate, patient-centered approach that defines the organization.

What You’ll Do:


- Build and implement quality assurance frameworks, call auditing processes, scorecards, and KPI reporting.
- Develop structured onboarding programs, individualized coaching plans, and consistent performance management practices.
- Evaluate call quality, communication techniques, objection handling, conversion performance, and overall patient experience.
- Monitor complex lead management workflows to reduce missed opportunities, improve handoffs, and prevent revenue leakage.
- Partner cross-functionally with Intake, Clinical Operations, and Logistics/Dispatch to streamline processes and resolve operational bottlenecks.
- Drive change management initiatives, build trust with established teams, and serve as a key operational partner to executive leadership.






What We’re Looking For:


- 5+ years of leadership experience in contact center quality assurance, sales operations, telesales management, or customer experience governance.
- Demonstrated success building QA/QC frameworks, coaching programs, and KPI systems from the ground up.
- Hands-on experience with CRM platforms, call-recording systems, and telephony analytics tools.
- Strong leadership, communication, and organizational change management skills.
- Ability to influence established teams, navigate competing priorities, and build strong cross-functional partnerships.
- Healthcare payer or provider services experience is highly preferred.






Hybrid Work Requirements:

Candidates must reside in the Greater Phoenix, Arizona area and be available to work onsite approximately one day per week, plus attend two mandatory in-office leadership meetings per month.

✨ Why Consider This Opportunity?


- Competitive base salary of $110,000–$120,000.
- Performance-based bonus structure targeting approximately $150,000 in total annual compensation.
- Opportunity to influence organizational growth, operational strategy, and leadership development.
- High-impact role with visibility across clinical, operational, and executive teams.