Customerexperienceguide - Flex

Role:CustomerExperienceGuide-Flex




Team:Retail




Location:Salt Lake City, UT Store




Scope:Customer Service In-Person, CF2




ReportsTo:RetailStoreGeneralManager




Pay Range:$21.05 -$23.05 per hour




Flex Positions:Flex employees work onanas-needed basis when work is available from time to time. Flex employees maywork up to19 hours per week,76 hoursper month, or500 hoursin a rolling 12-month period.






Flex employees are not regularlyscheduledand employmentremainsat-will; this role does not guarantee employment for any specific length of time or number of hours.






Benefits:Flexemployees are not eligible for Company-sponsored benefits, except Wellness Time, employee discounts and any benefits required by applicable law.









AsaCustomerExperienceGuide -Flex,youareanimportantpartofourcustomers'experienceinourretail stores.You will support our core teams on an intermittent, as-needed basis whenadditionalcoverage is needed, including during peak seasons, sales, campaigns, events, or other short-term business needs.CustomerExperience Guidesare the embodiment ofthe brandforourcustomers. You will contribute to Patagonia's daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service,stocking,and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, andsupporteffortsto protect the local environment. All employees are encouraged andempowered to solve problems creatively and put the customers' needs at the center of everything we do.






WHATYOU'LLDO





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Weareinbusinesstosaveourhomeplanet:Youusethecompany'spurposeandcorevaluesasguidesfor decision making, and act as a brand advocate inside and outside of the store.







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Yourcustomerserviceisnotboundbyconvention!Deliverbest-in-classservicebycenteringthecustomerineverything we do. Utilize selling sense skills and connect our communities toa lifeoutdoors.







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Youareanenvironmentalactivist!Yousupportyourcommunity,andpartnerwithcoreteammemberstoget customers and colleagues involved in our mission of saving our home planet.







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ProductKnowledge:Youhaveabasicunderstandingofourproductsandcoresportsandarecommittedto learning about our products to support your ability to serve our customers.







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Operations:Youwillanswerphones,workevents,supportfrontofhouseandbackofhouse operationsand inventoryflow,andsupportinstorerepairswhilesuccessfullycommunicatingwiththeleadershipteamand customer service.







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Inventory/Warehouse:Youprocessshipments,support physicalinventory,andrestockthesalesfloor.Youassistwith sale prep/breakdown, product transfers, donations, etc.







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Visual:Youmaintainourvisualstorestandardsforastrongercustomerexperience byfolding,hanging,buffing, steaming, dressing mannequins, stocking theflooretc.







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SecurityandLossPrevention:Youpracticesecuritymeasuresthathelppreventtheftandunderstandhowto handle safety situations.You report andresolve concernsquickly tomaintaina safe and secure environment whilemaintaininga clean and organized store










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Inclusion:Youaredeeplycommittedtocreatingaworkenvironmentthatissupportive,positive,respectful,and free from harassment.








WHOYOUARE






Youareanenvironmentalactivist-Youareknowledgeableandcuriousaboutenvironmentalandsocialissues. You act locally and inspire your community and coworkers to do the same!






Your customer service is not bound by convention-You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You are an innovator in new ways to engage and support our community to help save our home planet.






Youoperatein just andequitableways-You proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice.






You value anddemonstratequality in all that you do-You produce work that is of value, complete, andtimelywhile striving for excellence in all job aspects.






You act with integrity and are action oriented-You are self-driven and get things done efficiently and effectively.






You are a lifelong learner and teacher-You are open to change and will try different options to find solutions to share with the team tooptimizeoperations and customer experience.






EXPERIENCE YOU BRING






Customer Service/Focused: Proven customer service and/or sales skills,previousretail or related customer service experience preferred.Interestin or are eager to learn about our products and services.




Problem Solving: Helpful and courteous approach to solving problems.




Communication: Effective communication skills with team members and leadership and able toparticipatein constructive feedback.




Adaptability/Ambiguity: Adaptable to changing situations and priorities. Can pivot on the fly.




Organization Skills: Proven organizational skills, and attention to detail.




Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.




Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.




Self-Motivation and Teamwork: Self-motivated andpossessthe ability to thrive in a team-oriented environment.




Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred.











PHYSICAL REQUIREMENTS






Able to stand/walk for extended periods of time with working shifts up to 8 hours per day




Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising




Continually able to walk up and down a staircase carrying boxes, products, and other necessary items




Able to regularly perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc.




Able to safelylift upto 55 pounds




Comfortable climbing ladders









SCHEDULE




Our stores are open seven days a week.The Salt Lake Citystore's current business hours are Sunday 10am-6pm, and Monday -Saturday 10am-7pm.Our current hiring needs are for a role that works under 19 hourson anas-neededbasis.It is common for our shifts to begin and endup totwo hours before and after business hours. As a team member, you are expected to be flexibletothe business and team needs.









Schedules can vary week-to-week,however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.









EMPLOYEE CONDUCT




It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.









Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.