Customer Service Representative – Healthcare
Maximus · Gilbert, AZ
FULL-TIME
Posted Sep 7, 2026
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, June 17, 2026
City
Phoenix
State
AZ
Country
United States
Working time
Full-time
Description & Requirements
Location:On-site inPhoenix, AZ
Starting Pay:$17.42/hr. plus potential bonus opportunities
Schedule:Limited-ServiceFull-Timepositions available
Site Hours:24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m.and 5a.m.
Make a Difference by Helping People Navigate Healthcare with Confidence
Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team.
You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:
- $17.42/hrbase pay + 10% shift differential
-
Potential to earn additional bonus incentives for eligible employees increasing overall compensation
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Support for ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
Skills:
Customer Support/Service, English Language, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High School Diploma, On Call, Regulations, Sales, Scripting (Scripting Languages), Standard Operating Procedures (SOP), Time Management, Web Browsers
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Maximus
MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,
Company Size:
5,000 to 9,999 employees
Industry:
Healthcare Services
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Website:
https://www.maximus.com/
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, June 17, 2026
City
Phoenix
State
AZ
Country
United States
Working time
Full-time
Description & Requirements
Location:On-site inPhoenix, AZ
Starting Pay:$17.42/hr. plus potential bonus opportunities
Schedule:Limited-ServiceFull-Timepositions available
Site Hours:24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m.and 5a.m.
Make a Difference by Helping People Navigate Healthcare with Confidence
Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team.
You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:
- $17.42/hrbase pay + 10% shift differential
-
Potential to earn additional bonus incentives for eligible employees increasing overall compensation
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Support for ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
Skills:
Customer Support/Service, English Language, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High School Diploma, On Call, Regulations, Sales, Scripting (Scripting Languages), Standard Operating Procedures (SOP), Time Management, Web Browsers
undefined:
Maximus
MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,
Company Size:
5,000 to 9,999 employees
Industry:
Healthcare Services
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0
Website:
https://www.maximus.com/
Benefits
- Health Insurance
- 401(K)
- Paid Time Off
Additional Details
- City
- Gilbert
- State
- Arizona
- Country
- US
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