Customer Service Representative

**Hourly Salary: $22.00 per hour**

**Company Description**

Yevro Polycarbonate is a Canadian supplier of solid and multiwall polycarbonate sheets serving distributors, fabricators, and commercial buyers across the country. The company focuses on practical B2B supply, emphasizing clear communication, dependable product specifications, and efficient logistics for professional purchasers. Its product range includes solid and multiwall polycarbonate sheets, as well as profile systems used in greenhouse, architectural, industrial, and general glazing applications. Yevro Polycarbonate is built to connect buyers with strong-value polycarbonate solutions and a professional, reliable purchasing experience. Team members work in a setting that values consistency, accountability, and customer-focused service.

**Role Description**

This is a full-time, on-site Customer Service Representative role based in the Greater Calgary Metropolitan Area. The Customer Service Representative will handle inbound inquiries from distributors, fabricators, and commercial buyers, providing product information, pricing details, order status updates, and basic technical support. Daily responsibilities include responding to phone and email requests, entering and tracking orders in internal systems, coordinating with warehouse and logistics teams, and ensuring accurate documentation for shipments and deliveries. The role also involves resolving issues related to orders and deliveries, following up with customers to confirm satisfaction, and maintaining organized records of interactions. The Customer Service Representative will collaborate with sales and operations to support account relationships and contribute to a smooth, professional customer experience.

**Qualifications**

* **Demonstrated skills** in Customer Service and Customer Support to manage inquiries, orders, and issue resolution.
* **Ability** to enhance Customer Experience and Customer Satisfaction through clear communication and proactive follow-up.
* **Experience** working in Customer Service Representative or similar customer-facing roles in a B2B or wholesale environment is an asset.
* **Strong verbal and written communication** skills, with attention to detail and accurate data entry.
* **Comfort working** with order management or CRM systems and basic office software (e.g., email, spreadsheets).
* **Proven ability** to work on-site in a fast-paced environment, manage multiple tasks, and prioritize effectively.
* **Professional**, solutions-oriented approach and willingness to learn product specifications and logistics processes.
* **High school diploma** required; post-secondary education in business, communications, or a related field is an advantage