Counter (Open Availability- Los Angeles)

Magnolia Bakery, the world’s most famous bakery, opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere. With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.





ROLE: Counter Associate

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

KEY RESPONSIBILITIES:


- Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
- Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
- Communicate clearly with each customer in a friendly and courteous way.
- Participate in team service to ensure each customer is served quickly.
- Resolve customer problems with a sense of urgency.
- Accomplish all work assignments with excellence.
- Wrap and stock desserts and supplies.
- Place desserts out for display and monitor inventory of items out for sale.
- Keep workstations and areas neat and clean.




PHYSICAL DEMANDS AND WORK ENVIRONMENT:


- Position requires standing and walking for period of 3-5 hours without a rest break (not including required breaks).
- Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.




QUALIFICATIONS & INGREDIENTS FOR SUCCESS:


- Follows policies and procedures.
- Takes directions well and hits the ground running.
- Understands expectations of role and works within the boundaries of the role.
- Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
- Understand, respect, and maintain company policies and procedures.